Summary

Product Manager with 3 years of experience in the development of new digital products utilizing Scrum Agile methodologies and user-centered design principles. Skilled in developing and maintaining a clear product and project vision, strategy, and road-map. Creative and possessing an entrepreneurial spirit with 5 years of combined Project Management experience and 6 years of experience working in the area of Information Technology. Willing and able to learn new systems and technical skills to adapt to changing environments.

Education

Education

Work History

Work History

Product Manager

  • Launched 18 new online courses for the Bachelor of General Studies Degree Program generating over $2.5MM in incremental revenue in a 28-month period
  • Acting as product owner and scrum master leading a 10-member cross-functional agile team of instructional designers and web developers with an average annual development budget of $120K
  • Reduced average product development time by 30% and enhanced development flexibility by implementing agile development and delivery processes to launch more online course products quicker
  • Led market research efforts on the current online education product market including opportunity analysis, customer analysis, and user requirement analysis-direct and indirect to generate data that was used to set product specifications and enhancements for the development of next generation online courses
  • Strategized 5-year product road-map by gathering and refining all development business requirement information from Deans and Executive Business Directors. Communicated and translated strategies into a feature development priority calendar that met time-to-market demands
  • Directed and collaborated with UI/UX developers to design a better online course experience that decreased user confusion by 75%
  • Pioneered the development of a new course content management system from early vision to launch-pioneering an innovative approach to rich online course content that is HTML/CSS based, mobile friendly, and has an intuitive interface
  • Liaison to the marketing department; assisting in the development and creation of marketing campaigns
  • Personally designed 2 mini-course presentations on NCAA Compliance Rules and Internal Conflict of Interest for the University of Miami Board of Trustees

Sabre Innovations LLC

Aug 2015 - Present

Advisory Board Member - Product Development & Design

  • Advisor and Investor to the small startup company focused on mobile application development for outside clients
  • Advisor to the Development Team on new iOS Application products
  • Assisted in the UI/UX and architecture design for a new private social network iOS app geared towards greek organizations
  • Coached the Product Development team in identifying and outlining the critical features needed for the MVP of the private social network iOS App

Oncology Research Project Manager

  • Coordinated a research study developed to understand the psychosocial and biophysical aspects of the quality of life of colorectal cancer patients and their family caregivers with an annual $250K research grant budget
  • Established and facilitated a network of medical professionals that helped increase eligible clinical research study participant enrollment by 40% within 6 weeks
  • Led the recruitment processes and ensured that the highest ethical standards were adhered to in research activities
  • Established a phlebotomy and fitness testing laboratory to acquire biological data for a research study
  • Supervised a team of 10-15 undergraduate research assistants

IT Project Specialist

  • Collaborated with the management and marketing teams to develop and launch a new website for the online high school that improved SEO and paid search by 15%
  • Managed all online high school learning technologies including the student information systems, video communication systems, and the development of instructional media content with a $15K budget
  • Implemented GoToAssist remote desktop support software to streamline the technical support process and cut down troubleshooting time by 50%
  • Consolidated the division’s website and database servers in order to cut down expenses by 50%
  • Utilized leadership, technical, and organizational skills to coordinate the distribution of ID-Cards to more than 3000 incoming students during orientation events
  • Utilized leadership, technical, and organizational skills to coordinate the distribution of ID-Cards to more than 3000 incoming students during orientation events

Certifications

Certifications

University of Miami

Aug 2015 - Dec 2016

Business Technology Enterprise Credit Certificate

A credit certificate that provides a broad background in business computer information systems and develops essential technical skills. Courses included in certificate include:

  • Introduction to Programming
  • Systems Analysis and Design
  • Foundations of Business Enterprise Technologies
  • Data Management Systems
  • Object-Oriented Programming
  • Business Networks
  • Web-Mobile-Cloud

Skills

Skills

Project Management & Remote Collaboration Tools

Teamwork.com Project Management Software, JIRA, Microsoft Office Suite, Apple iWork Suite, GoToMeeting, Google Hangouts, Google Docs, Trello, Dropbox, Google Drive, Microsoft OneDrive, Evernote, Skitch, Cloud9, OneNote, Salesforce CRM

Wireframing & Prototyping Software

Balsamiq, Justinmind

Development Languages and Software

Working familiarity of C++, HTML, CSS, PHP, MySQL, Javascript, Wordpress, Xcode, Objective-C and development best practices in order to converse with developers about product specifications as well as understand feature  feasibility and other development obstacles 

Instructional Design Software

Blackboard LMS, Moodle LMS, Articulate Storyline, Adobe Captivate

Business Management Software

Marketing software: Salesforce CRM, Google Analytics, Google Adwords, ActON
Data analysis software: SPSS, Excel Analysis Toolpak, Excel RiskSim

Image & Video Editing Software

Adobe Illustrator, Adobe Photoshop, iMovie, Camtasia

Foreign Languages

Fluent in Spanish

Portfolio

Below are select screenshot and video samples of the Online Education products developed for the University of Miami Distance Learning Institute. Click on the title above image to view a high-resolution version or go to http://portfolio.franklintabora.com to view the entire portfolio separately.