Frank Smith

Frank Smith


To utilize my strong customer service, interpersonal and excellent communication skill sets to contribute significantly to the prosperity of a growing company.

Work History

Work History
Nov 2013 - Mar 2014


Geissele Automatics
  • Assembled triggers and trigger hammers
  • Packaged various products for commercial distribution,which included but was not limited to triggers,gas blocks,alignment rods,and,reaction rods
  • Ensured quality assurance on all products manufactured
  • Packaged and shipped various products
Feb 2013 - Jun 2013


Spring Meadow
  • Followed cleaning schedule (daily, weekly, monthly, etc.,) as outlined for housekeeping department.
  • Cleaned assigned areas, furnishings, and fixtures according to established housekeeping procedures.
  • Cleaned floors: Dry mops, wet mops, sweeps, waxes, buffs, disinfects where and when necessary. Performed emergency housekeeping where accidents occur.
  • Cleaned bathroom (resident, private): Cleaned and disinfected all fixtures,floors, and walls as directed. Washes windows and mirrors. Replenished bathroom supplies.
  • Performed other miscellaneous related duties as assigned
Apr 2012 - Jul 2012

Customer Service Representative

Insurance Auto Auctions
  • Provided front line customer service while taking front counter orders           
  • Maintained buyer accounts by updating tax status, dealership licensure information, or any other necessary paperwork in order to ensure they remained active
  • Processed titles, flipped salvage titles or created duplicates for missing or lost titles
Aug 2010 - Jun 2011

Workflow Administrator

Iron Mountain Incorporated
  • Built internal/external relationships through exceptional problem solving skills and consistent follow through
  • Performed proactive calls to accounts to review service performance and to develop and or recommend service resolution plans and potential opportunities
  • Processed account terminations and was primary contact during actual termination
  • Completed customer proprietary special reports and inventory analysis requests for customers
  • Educated customers on all Iron Mountain products and services across all service lines
  • Ensured that customer requirements are resolved in accordance with service level agreements and performance metrics
Jun 2009 - May 2010

Customer Service Professional II

Sallie Mae
  • Provided accurate, clear, and concise responses to incoming customer calls regarding student loans, including multi-status accounts with several loans from outside sources
  • Researched accounts based on the information provided by the customer, as well as reviewed the account variables
  • Displayed a strong working knowledge of multiple loan programs and the many products offered with those programs
  • Performed processing functions necessary to facilitate first call resolution and ensured they reflected an accurate status.
  • Counseled customers on the various repayment options and benefit programs available to them
Nov 2006 - Jun 2009

Overnight Stock

Weis Markets
  • Conducted over night stock clerk functions which included but was not
  • limited to the oversight and delivery of inventory
  • Stocked an average of 250-312 boxes per night
  • Trained new employees on methods of efficiency as well as company policy
Feb 2006 - May 2006

Clinical Care Representative

CVS Caremark
  • Established rapport with plan participants to understand their needs, while providing appropriate solutions and efficient customer service
  • Recognized significant life events, identified plan participants needs and advised them on appropriate solutions
  • Demonstrated strong analytical and problem solving skills and exercised high discretion on sensitive and confidential matters
  •  Worked collaboratively with business partners to provide solutions for customers
Apr 2003 - Sep 2004

Clinical Care Representative

Cigna Healthcare
  • Professionally interacted with customers and business partners both internally and externally
  • Accurately relayed information concerning benefits according to specified benefit plan design and accurately documented content of the call
  • Adopted a one and done philosophy, taking ownership for all questions posed by the customer to eliminate the potential need for call backs


Aug 2013 - Present

Montgomery County Community College