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Work experience

Jan 2005Present

Customer Service Representative

Pacific Gas and Electric Company

Customer Service Representative--San Jose, Call Center, responsibilities include: Providing World-Class Customer Service General Customer Inquiries, billing questions, and problem solving Taking emergency calls such as gas leaks, wires down, outages, pilot relights, and sending out field personnel to make any emergency situation safe. Ensuring first call satisfaction on all calls. Working in local offices; taking payments, handling customer inquiries, and submitting field orders.

May 1983Dec 2004

Training Mentor

Safeway Stores, Inc

Various Locations)-Responsibilities included: Providing Superior Customer Service Customer checkout District Training Mentor-Responsibilities Included: Training new hires and promotees via CBT(Computer Based Training) for Customer Service, Policies and procedures, and register training. Coached employees on new technology upgrades, and job functions. District Hiring Coordinator-Responsibilities included: Working with store managers throughout the area to recruit and train new employees, set up hiring paperwork, and orientation training. 