Customer Service Representative
Pacific Gas and Electric Company
Customer Service Representative--San Jose, Call Center, responsibilities include: Providing World-Class Customer Service General Customer Inquiries, billing questions, and problem solving Taking emergency calls such as gas leaks, wires down, outages, pilot relights, and sending out field personnel to make any emergency situation safe. Ensuring first call satisfaction on all calls. Working in local offices; taking payments, handling customer inquiries, and submitting field orders.