Frank A. Sarris

Commtech 4

Summary

Analytical and detail-oriented with a passion for delivering a great customer experience through interpersonal skills, product knowledge, and by utilizing the technology and tools at my disposal.

Work History

Work History
May 2011 - Present

Commtech 4

Comcast Cable corporation
  • Perform expert level multi-product residential installations and service calls (including Xfinity Home)
  • Track and repair RF signal leakage utilizing Trilithic LAW
  • Maintain a 100% QC pass rate from hire date to present
  • Participated on the 2012 Commtech Jeopardy National Championship team
  • Lead the 2013 and 2014 Indianapolis Commtech Jeopardy teams as a player/coach
Jan 2011 - Apr 2011

Trainer/Supervisor

Cable Communication Technician
  • Solely responsible for designing /implementing a training program for cable installers from the ground up for employees with little to no experience
  • Lead retraining sessions to reinforce/develop existing field technicians
  • Design/implement/maintain a database solution for managing performance metrics data
  • Design/implement/maintain a database solution for managing all Bury work that allowed the bury manager to easily track and assign work to his technicians
Apr 2008 - Jan 2011

Field Technician

Cable communication technician

Install/Upgrade/Downgrade/Troubleshoot/Repair residential broadband services

Nov 2004 - Jun 2006

Engineering Co-op

Caltherm corp

Oversaw the design and implementation of new test equipment to enable the company to meet new specification requirements for a custom application.

Education

Education
Jul 2003 - Jun 2006

Mechanical/Industrial Engineering

Kettering university

Degree incomplete due to financial aid issues.

May 2003

High School

Columbus North High School

Graduated with Academic Honors Diploma