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Work experience

Oct 2011May 2012

General Assistant

Groes Inn

  • Managed hotel reservations and enquiries by phone, email and in person, for country hotel of 14 rooms and 2 self-catering properties
  • Provided a high standard of service to hotel and pub guests during their visit
  • Supervised and trained waiting on staff, ensuring a high standard of service to guests in the pub/restaurant of 108 covers
Aug 2011Sep 2011

Transcription and proof-reading (home-based)

  • Professional and accurate transcribing of dissertation interviews and proof-reading dissertations, checking spelling, punctuation and grammar
Oct 2008Aug 2010

Administrator - Policy & Volunteering

Wales Council for Voluntary Action
  • Provided administrative support to Policy, Volunteering, Research and Mental Health Grants teams
  • Developed new electronic and paper-based filing systems for events and financial data
  • Administered quarterly regional policy events in Wales: booking venues, advertising events, receiving booking forms and payments, and preparing delegate packs
  • Maintained accurate financial records for credit card, accounts and invoices
  • Data collection and manipulation tasks for the Research Team, including maintaining and updating the in-house database of voluntary organisations
  • Liaised with stakeholders over the phone, by email and in person
  • Arranged internal and external meetings and took minutes
  • Maintained relevant sections of the website
Apr 2000Jan 2008

Head Waitress

Brookhouse Mill Restaurant

  • 60-cover restaurant with additional bar and outdoor seating, conservatory, 100-cover function room, and outside catering service
  • Duties included: waiting on tables, bartending, maitre d’, managing functions and cooking
  • Supervised and trained the front of house team, of 3-10 members of staff per shift
  • Ensured a high standard of customer care was delivered by the team
  • Handled payments by cash, card, cheque, voucher and account
  • Handled enquiries and reservations via phone, email and fax
Mar 2007Jul 2007

Food & Beverage Attendant

Schnapps Bar
  • Took orders and serving food and drink, in an 80-cover bar and restaurant
  • Trained 6 new staff for the ski season
  • Trusted to make executive decisions in the absence of the duty manager
Mar 2007Jul 2007


Plateau Lodge & Motel
  • Worked independently ensuring a high standard of cleanliness in 6 private motel units, 8 private rooms and shared lodge facilities


Sep 2010Sep 2012


Northumbria University


  • Themes in Sustainable Development (67%);
  • Disaster Risk Reduction (70%);
  • Project Management (71%);
  • Research Methods & Approaches (70%);
  • Physical & Mental Health in Disasters and Development (75%);
  • Integrated Emergency Management (74%);
  • Dissertation: Disaster Risk Reduction and Climate Change Adaptation: A Review of Policy and Practice in the UK (60%);
  • Additional uncredited module: Introduction to GIS.

Other activities:

  • Course Representative
  • RAG Associates' Coordinator
  • Kayaking Society (member)
  • Photography for RAG, Volunteer Northumbria and other student societies
Feb 2008Oct 2008

Roehampton University

NCVO Working for a Charity online course, accredited by Roehampton University

Jan 2008Jun 2008

Open University

Online course (30-credit Higher Education Level 3 module)

Sep 2001Jun 2004

BA Joint Honours

University of Leeds
  • Politics modules included International Relations; North-South Relations; European Politics; and Politics, Resources and the Environment.
  • Economics modules included Economic Theory and Applications; Maths and Statistics; Contemporary Industrial Relations; International Trade; Environmental Economics; and Economics of Famines.
  • Additional modules included website design and desktop programming.

Other activities:

  • Hiking society (member)
  • Film society (member)


Voluntary Positions


  • Mounted Games Team Trainer, Flint & Denbigh Pony Club, Jan 2013-present
  • Humanitarian Education Volunteer, British Red Cross, Oct 2012-present
  • Community Based First Aid Volunteer,  British Red Cross, Oct 2012-present
  • Committee Member, Lloc & District Riding Club Show, Jan 2013-present
  • Website & Social Media Developer, Lloc & District Riding Club Show, Jan 2013-present


  • Assistant Mounted Games Team Trainer, Flint & Denbigh Pony Club, May 1998-Dec 2012
  • First Aid & Emergency Response Volunteer, British Red Cross, Mar 2008-May 2010
  • Volunteer, Global Vision International (Honduras), Oct-Nov 2005
  • Volunteer, BUNAC (South Africa), Jul-Sep 2003