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Francisco Cuesta

  • Mexico City, Mexico, CDMX
  • Mobile +52 1 55 8548 3708 / Office +52 2262 1810

Vice President at Citibanamex

Work experience


Business Analysis Senior Manager - ICG TTS Technology - Channels


Direct Report to TTS Mexico Head after 3 months as Interim, in charge of TTS Channels Division to ensure delivery of technology solutions aligned to Business Growth Strategic Programs and Project Management (SDLC)  to improve Customer Experience to our Corporate Clients (Be the Best) through Citidirect and Citiconnect services.  Direct Manager of combined staff of 4 internal and 1 NEMS.


Business Unit Sr Analyst - Production Management - Digital Channels GCG


IT Service Manager (ITIL) for Electronic Banking Digital services from GCG/GCT in Citibanamex. Application Support Level 2, Manager of Local and Global Staff of 9 NEMS for Mexico Mobile Banking, Mobile Lite, eDelivery (Alerts and Notifications), G1, Wallet, Electronic Customer Statements, CitiDirect (ICG), RPB (ICG), BancaNet Premium (ICG), partnering with Product Team and Operations to align Business Goals. Leader of Production Readiness and Service OnBoarding for the new Cloud Applications: Credit Card Portal (Backbase, CCP) partnering with IBM Cloud vendor (Softlayer) and CTI Dev Ops (PCF, Pivotal Cloud Foundry). Monitoring Leader for Mobile Center. Continual Service Improvement Leader for Service Improvement Plan (SIP) from all Domains/LOBs: BancaNet, HERA, Credit Initiation, COPS, ECS, TeOS.


Project Mgr Dev Senior Supervisor - Digital Channels


Project Manager and Applications Development Manager (SDLC) of combined Staff of 2 Internal and 7 NEMS for Digital Channels Web Applications: Alerts and Notification (GCG), eDelivery (GCG, Scrum Master) and CitiDirect (ICG). Integration Manager and Test Lead (ALM) for Local and Global Solutions for cross regional projects with Electronic Banking Services. Technical Leader of Regulatory and Transformational projects of Digital Channels


Project Mgr Dev Intermediate Programmer Analyst - Digital Channels


Span of functions as Manager of combined Staff of 2 Internal and 4 NEMS of 2 additional Digital Applications of Electronic Banking: BancaNet Premium (ICG) and RPB (ICG). Development Solutions Integrator (SDLC) and Test Lead (QC) for Regulatory and Strategic Projects for Digital Channels and Production Support


Project Dev Engineering Analyst - Digital Channels


Application Owner, Development Leader (SDLC) and Project Solutions Integration for Cross Country Development. Project Manager of Tech Initiatives. Manager of combined Staff of 2 Internal and 2 NEMS for 2 Digital Applications for Electronic Banking: CitiDirect Mexico frontend and backbend system layers. CitiDirect stabilization leader. Mexico War Room participant. Mexico Stabilization Committee. 


Web Apps Developer

Grupo Salinas

Design and Software Development of Web Applications based in J2EE and web services  


Geographic Flexibility:   Global       English: 100%     German: 40%

Potential Next Assignment:   TTS Channels Regional Head



Master's Degree in Corporate Leadership and Management focused in Human Behavior

Citibanamex University

Personal License Pending


Computing Systems Engineer

Escuela Superior de Cómputo - IPN

Profesional License


Technology Programmer

CECyT 9 Juan de Dios Batiz - IPN



Professional Scrum Master (PSMI)

Google Digital Marketing Fundaments

PMP in progress (PMI)

Citi Training

Managing at Citi

Building High Performing Teams

Coaching & NLP

CEO Banking Simulation

Individual Leadership

Agile Leadership

Driving Innovation in the Organization

PMP Project Management I

PMP Project Management II

Changing Mental Paradigms 

Sologic eRCA Fundamentals (Root Cause Analysis)



Project Management

Risk Management

Technology Issues Tracking and Resolution (E2E)

Work Under Pressure

Efficient Communication

Strategic Vision

Coaching and Mentoring


Root Cause Analysis

Results Oriented


Banking Knowledge, Cross Technology Platform Knowledge, Cross Business Knowledge, Advanced Learner, Forward Compatible, Change Agent, Innovation Enabler, Networking, Analytical

Personal Training recognized with Certificates

Mexico National Winner (3rd Place) in Informatics National Olympics (2001) while obtaining High School Degree

Preparation Course for the Certification in Project Management PMP (SCANDA-ASTER 40 hrs)

ITIL Foundations

Business Relationship Management - Aligning IT and the Business

Introduction to Business Analysis & Needs Assessment

Introduction to Microservices Architecture

Getting Things Done - Mastering Workflow. The 5 Steps by David Allen

Advanced Speed Reading Course

Management Skills for a Professional Workspace

Working and Communicating with Different Personalities

How to influence Anyone, Anywhere

Leadership: Identity, Influence and Power (Macquarie Graduate School of Management)

Negotiation and Conflict Resolution (Macquarie Graduate School of Management)

Cloud Computing - The Big Picture

Time Management for Project Managers

Scope Management for Project Managers

Effective Project Management with Trello

Advance Java Course (SCANDA-ASTER)

Power Excel: Analyzing Data to Make Business Decisions

Excel with Interactive Dashboards

Essential VBA for Excel - Automate Repetitive Tasks

Excel Deep Dive: Pivot Tables Workshop

Access 2010 - Intermediate

Pearson English - Lingo (Advanced)