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Francisco Cuesta

Vice President at Citibanamex

Work experience


Business Analysis Senior Manager - ICG Technology TTS - Delivery Channels


Management of Business Requirements of the CitiDirect Strategic Portfolio and Budget Administration for the Business Analysis


Business Unit Sr Analyst - Production Management - Digital Channels


IT Service Manager (ITIL) for Electronic Banking Digital services from GCG/GCT in Citibanamex. Application Support Level 2 Manager of Local and Global Staff of 9 NEMS for Mexico Mobile Banking, Mobile Lite, eDelivery (Alerts and Notifications), G1, Wallet, Electronic Customer Statements, CitiDirect (ICG), RPB (ICG), BancaNet Premium (ICG), partnering with Business and Operations to align Technology to Business Goals. Production Readiness and OnBoarding Leader for the new Cloud Applications: Credit Card Portal (Backbase, CCP) partnering with IBM Cloud vendor (Softlayer) and CTI Dev Ops (PCF, Pivotal Cloud Foundry). Monitoring Leader for Mobile Center. Continual Service Improvement Leader for Service Improvement Plan (SIP) from all Domains/LOBs: BancaNet, HERA, Credit Initiation, COPS, ECS, TeOS.


Project Mgr Dev Senior Supervisor - Digital Channels


Project Manager and Applications Development Manager (SDLC) of combined Staff of 2 Internal and 7 NEMS for Digital Channels Web Applications: Alerts and Notification (GCG), eDelivery (GCG, Scrum Master) and CitiDirect (ICG). Integration Manager and Test Lead (ALM) for Local and Global Solutions for cross regional projects with Electronic Banking Services. Technical Leader of Regulatory and Transformational projects of Digital Channels


Project Mgr Dev Intermediate Programmer Analyst - Digital Channels


Span of functions as Manager of combined Staff of 2 Internal and 4 NEMS of 2 additional Digital Applications of Electronic Banking: BancaNet Premium (ICG) and RPB (ICG). Development Solutions Integrator (SDLC) and Test Lead (QC) for Regulatory and Strategic Projects for Digital Channels and Production Support


Project Dev Engineering Analyst - Digital Channels


Application Owner, Development Leader (SDLC) and Project Solutions Integration for Cross Country Development. Project Manager of Tech Initiatives. Manager of combined Staff of 2 Internal and 2 NEMS for 2 Digital Applications for Electronic Banking: CitiDirect Mexico frontend and backbend system layers. CitiDirect stabilization leader. Mexico War Room participant. Mexico Stabilization Committee. 


Web Apps Developer

Grupo Salinas

Design and Software Development of Web Applications based in J2EE and web services  


Geographic Flexibility:   Global       English: 100%     German: 30%

Potential Next Assignment:   Digital Production Service Manager (PSM)



Master's Degree at Citibanamex University: Leadership and Human Behavior


Computing Systems Engineer

Escuela Superior de Cómputo - IPN

Profesional License


Programming Technician

CECyT 9 Juan de Dios Batiz - IPN



Professional Scrum Master

Google Digital Marketing Fundaments - Digital Garage Program

Citi Training

Managing at Citi

Building High Performing Teams

Coaching & NLP

Individual Leadership

Agile Leadership

Driving Innovation in the Organization

PMP Project Management I

PMP Project Management II

Changing Paradigms

Sologic eRCA Fundamentals



Project Management

Risk Management

Technology Issues Coordination & Resolution E2E

Work under pressure

Efficient Communication

Strategic Vision

Coaching and Mentoring


Root Cause Analysis

Results Oriented


Banking Knowledge, Cross Technology Platform Knowledge, Cross Business Knowledge, Advanced Learner, Forward Compatible, Change Agent, Innovation Enabler, Networking, Analytical

Personal Training recognized with Certificates

Preparation Course for the Certification in Project Management PMP (SCANDA-ASTER 40 hrs)

ITIL Foundations

Business Relationship Management - Aligning IT and the Business

Introduction to Business Analysis & Needs Assessment

Introduction to Microservices Architecture

Getting Things Done - Mastering Workflow. The 5 Steps by David Allen

Advanced Speed Reading Course

Management Skills for a Professional Workspace

Working and Communicating with Different Personalities

How to influence Anyone, Anywhere

Leadership: Identity, Influence and Power (Macquarie Graduate School of Management)

Negotiation and Conflict Resolution (Macquarie Graduate School of Management)

Cloud Computing - The Big Picture

Time Management for Project Managers

Scope Management for Project Managers

Effective Project Management with Trello

Advance Java Course (SCANDA-ASTER)

Power Excel: Analyzing Data to Make Business Decisions

Excel with Interactive Dashboards

Essential VBA for Excel - Automate Repetitive Tasks

Excel Deep Dive: Pivot Tables Workshop

Access 2010 - Intermediate

Pearson English - Lingo (Advanced)