Francis Xavier

Work History

Work History
Mar 2011 - Present

Project Manager

Petrofac International LLC
onwards., UAE-as Project Manager(IT)/Information Management Key Result Areas Presiding over multiple projects(simultaneously) ranging from 700 to 50 users at remote locations including CIS Region, Middle East and South East Asia Involved in vendor management and proposals evaluation Following up with the officials to gauge the project progress and mitigating risks Strengthening reputation among Project Sponsors by delivering the services within the stipulated timeframe Collect Requirement, agree on scope and Deliver IT Services to business, while maintaining Service Availability Submit Weekly, Monthly Project Update to Stake holders Update Risk Register, plan and mitigate Risk, while ensuring business continuity Support Various business units IT service request Analyze, suggest and Implement IT service within Engineering Systems and Construction, Enabling Cost effective project deliverables Highlights Instrumental in enhancing the document replication over VSAT which enabled entire company's operations using CMX UDP data transfer technology Hold distinction in independently and efficiently handling the initial data release error compilation and fixing in Microsoft Vista Support
Aug 2007 - Sep 2009

Manager

XORbits Training and Solutions, Chennai as Centre
Manager Key Result Areas Actively conducted Need Analysis to develop comprehensive technical training material on the basis of the requirements of the clients Offered effective IT solutions to clients to Plan, execute and close the projects
Sep 2002 - Aug 2007

Team Manager-It and Enterprise

Sutherland Global Services
Chennai as Team Manager-IT and Enterprise Key Result Area Devised innovative short/long-term plans for achievement of process objectives Developed weekly/monthly MIS reports pertaining to process and productivity Maintained quality of calls as per set standards(67%) Ensured adherence to the process parameters/systems organizing process reviews Scrutinized the daily/weekly performance of TSR/CSR call quality Managed the quality improvements projects for achieving continual improvements in the service levels Mentored the Team Leaders of Technical Support Enterprise Solution Team Recognized the training requirements and performed performance reviews of Team Leaders Handled shift statistics and undertook corrective measures for variances from the planned schedules Highlights Program transition for: Xerox Capital, Intuit FSG, Intuit PAS &McAfee Dell 800
Sep 2000 - Aug 2001

Consultant

Absuntech
Chennai as Consultant(SOHO Network) Provided consultancy/solutions for Small Office, Home office CERTIFICATIONS

Education

Education
2012

M.Sc

University of Madras
1991

B.Com

University of Madras