Download PDF

Work experience

Jun 2016Present

HRM Program and Practicum Coordinator (Local and International)

St. Jude College Manila

Coordinates with the different departments regarding events and student activities.

Coordinates program implementation to the students under the HRM Program.

Conducts events for student enhancements.

Facilitates seminars and meetings with industry partners and agencies.

Handle student issues and conflicts. 

Revise and updates the course syllabus for the HRM Program to ensure the quality and up-to-date education.

Feb 2011Feb 2016

Assistant Professor 1

Philippine Women's University

AIHMS Adviser - 2013

Oct 2013Mar 2014

Chef Instructor (Part-time)

Far Eastern University - Manila
Oct 2011Mar 2012

Chef Instructor (Part-time)

Emilio Aguinaldo College

Instructor 1

Colegio de San Juan de Letran

Senior Customer Service Specialist

Convergys Philippines

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services.

- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Meet customer requirements through first contact resolution.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer
- Effectively transfer misdirected customer requests to an appropriate party.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance.
- Occasionally use decision-support tools to answer questions.
- Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Maintain broad knowledge of client products and services.



Master of Science in Hotel and Restaurant Management

Philippine Women's University

Bachelor of Science in Hotel and Restaurant Management

Philippine Women's University


Personality Development

fluent in the English language

wardrobe styling

basic make-up (ladies and gents)

Food and Beverage Service

creates menus for functions and events

delegates tasks and responsibilities to students for their restaurant simulation.

designs and conceptualize floral designs for restaurant centerpieces.

Sugar Artistry

creates designs and elements needed for cake decoration.

works with fondant, pastillage and gumpaste.

creates flowers, figurines, and other designs using sugar.

Subjects Handled

Principles of Marketing, Personality Development with Customer Service, Events Management, Basic Culinary, Basic Baking, Sugar Arts, F&B Math, International Cuisine, Food Styling, Housekeeping.



National Certificate II in Cookery



URC Flourish 2013

Regional Winner

Winning Entry - Pumpkin Cake and Mango Chocolate Cake


Philippine Food Expo 2014

First Place

Cake Decorating Category


Events Organized

2016 Skills Competition - St Jude College - February 2016

Moderne Culinaire: The Evolution of Filipino Cuisine - St. Jude College - October 2015

2013 Skills Showdown - Philippine Women's University - February 2013


Josephine Soliman

Program Coordinator

School of Hospitality Management

Philippine Women's University

Roseshell Suico 


School of International Hospitality Management

St. Jude College Manila