Francis Rosalda

  • francisrosalda@yahoo.com.ph

Work History

Work History
Jun 2016 - Present

HRM Program and Practicum Coordinator (Local and International)

St. Jude College Manila

Coordinates with the different departments regarding events and student activities.

Coordinates program implementation to the students under the HRM Program.

Conducts events for student enhancements.

Facilitates seminars and meetings with industry partners and agencies.

Handle student issues and conflicts. 

Revise and updates the course syllabus for the HRM Program to ensure the quality and up-to-date education.

Feb 2011 - Feb 2016

Assistant Professor 1

Philippine Women's University

AIHMS Adviser - 2013

Oct 2013 - Mar 2014

Chef Instructor (Part-time)

Far Eastern University - Manila
Oct 2011 - Mar 2012

Chef Instructor (Part-time)

Emilio Aguinaldo College
2010 - 2011

Instructor 1

Colegio de San Juan de Letran
2007 - 2010

Senior Customer Service Specialist

Convergys Philippines

Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services.

- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy.
- Clarify customer requirements; probe for and confirm understanding of requirements or problem.
- Meet customer requirements through first contact resolution.
- Confirm customer understanding of the solution and provide additional customer education as needed.
- Prepare complete and accurate work and update customer file.
- Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer
requests.
- Effectively transfer misdirected customer requests to an appropriate party.
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
- Participate in activities designed to improve customer satisfaction and business performance.
- Occasionally use decision-support tools to answer questions.
- Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.
- Offer solutions to issues that are often non-standard/non-routine and require some clarification.
- Maintain broad knowledge of client products and services.

Education

Education
2009 - 2012

Master of Science in Hotel and Restaurant Management

Philippine Women's University
2003 - 2007

Bachelor of Science in Hotel and Restaurant Management

Philippine Women's University

Skills

Skills

Personality Development

fluent in the English language

wardrobe styling

basic make-up (ladies and gents)

Food and Beverage Service

creates menus for functions and events

delegates tasks and responsibilities to students for their restaurant simulation.

designs and conceptualize floral designs for restaurant centerpieces.

Sugar Artistry

creates designs and elements needed for cake decoration.

works with fondant, pastillage and gumpaste.

creates flowers, figurines, and other designs using sugar.

Subjects Handled

Principles of Marketing, Personality Development with Customer Service, Events Management, Basic Culinary, Basic Baking, Sugar Arts, F&B Math, International Cuisine, Food Styling, Housekeeping.

Certifications

Certifications
2015 - Present

National Certificate II in Cookery

TESDA

Competitions

URC Flourish 2013

Regional Winner

Winning Entry - Pumpkin Cake and Mango Chocolate Cake

Coach


Philippine Food Expo 2014

First Place

Cake Decorating Category

Coach

Events Organized

2016 Skills Competition - St Jude College - February 2016

Moderne Culinaire: The Evolution of Filipino Cuisine - St. Jude College - October 2015

2013 Skills Showdown - Philippine Women's University - February 2013


References

References

Josephine Soliman

Program Coordinator

School of Hospitality Management

Philippine Women's University

Roseshell Suico 

Dean

School of International Hospitality Management

St. Jude College Manila