Download PDF

Experience & Skills

TCP/IPStatic RoutingOSPFEIGRPIS-IS

CISCO iOS

Cisco SwitchesCisco RoutersCisco ASACisco Nexus
RSTP/STPEtherChannelsPAgPLACPIPV4
IPV6DHCPDNSVMWarePython
UnixUbuntu LinuxKali LinuxCCNA: R&S
Security+
Microsoft Windows 7/8/8.1/10Microsoft Office 365Active Directory SharePointHyper-V


Work History

Jun 2012Present

Volunteer Work

Various Companies

IT Support Engineer for Northway Developments.  - June 2014 - Present

Installed Small Office Network for 20 users, primarily using CISCO equipment. - June 2012 - Present (as needed)

  • Designed and implemented Small Office Network, consisting of 1 x 2960 48pt Switch, 1 x 3725 Router, 1 x 5505 ASA, 20 HP Z1 work stations 
  • Creation and management  of 4 VLans 
  • Established a "Router on a Stick" to allow Inter-VLAN Routing and gateway access
  • Guides creation and management of a Active Directory/DHCP/DNS Server using Windows Server 2012
  • Creation of ASA Firewall with Access & NAT Rules

IT Support Engineer for Kelvin Construction. - June 2012 - June 2013

  • Creation and Management of a Active Directory/DHCP/DNS Server using Windows Server 2008 R2.
  • Management of Exchange 2007 and subsequent update to 2010.
Jun 2013Present

Premier Banker

Barclays Premier
  • Won Barclays "Globe" award for customer service 2014, and nominated for SkyBall Award 2015 for customer service.
  • First point of contact and providing a single point of contact for customers and staff to initiate IT requests or assistance for Online and Mobile banking.
  • Ensures the ticket is assigned to the correct resolution queue to manage.
  • Ensures User satisfaction in every step of the management of an Incident at the forefront of every stakeholder interaction.
  • Uses self-awareness to identify areas of weakness and seek to build these skills 
  • Demonstrates a willingness to offer this same support to others in areas where strong enough to do so.
Jan 2012Jun 2012

Junior Commissioning Engineer

Aspen Energy
  • Designed improvements to existing electrical distribution networks; helping improve SNR through electrical switching.
  • Improved scheduled maintenance and coordinating with a range of vendors and stakeholders to maximise up-time during tight deadlines.
  • Setting up Siemens NX plus SCADA systems. Including diagnosing/repairing faults as the devices were delivered to site.
  • Advising installation and technical staff while liaising with the designated project engineers on call.
  • Training Maintenance and operative staff where appropriate on new policies and Procedures relating to the commissioning of Electrical Networks

Education

Mar 2016May 2016

Security+

Self Study
Dec 2015Mar 2016

Cisco CCNA Routing & Switching

Self Study
Sep 2008Jun 2012

Higher National Certificate Electrical & Electronic Engineering

Liverpool John Moores University
Sep 2006Jun 2007

iPro Level 3

Liverpool Community College
Sep 2005Jun 2006

City & Guilds: ICT Systems and Principles for IT Professionals

Liverpool Community College
Jun 2005Sep 2005

City and Guilds Level 3: Advanced System Support

Liverpool Community College
Sep 2002Jun 2005

International Baccalaureate

Broadgreen Technology College

Hobbies & Interest

When not studying for my next qualification, you can generally find me reading Novels, ranging from science fiction works like Starship Troopers, or Ender's Game, to more down to earth novels like Tom Clancy's SSN or Dan Brown's Inferno. If I'm not reading, I'll generally be tinkering with some hobby electronics such as the Raspberry Pi, or an Arduino Uno, practicing my Code Writing and making simple robotics. Further to this I am an avid Airsoft player, and can be found most weekends crawling through the mud pretending to be a soldier, getting shot by, and shooting other players with plastic ball bearings.