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Francesca Sarto

  • Birth: December 18, 1983 - Via Riva dei Bragozzi 5, Caorle 30021 Italy
  • +39 389 433 89 12

Hotel Receptionist

Summary

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Highlights of Qualification

- 7 years’ experience working in a reception and front desk roles
- Enthusiastic to achieve the targets by continuous improvement of front desk area
- Reliable, polite hotel receptionist with a demonstrated capability of greeting guests with a smile, providing     information and arranging reservations in timely manner
- Possessing a good team spirit and motivated for providing the highest standards of hospitality and service to guests
- A quick learner who can absorb new ideas, communicate clearly and also find suitable solutions to meet the needs of the guests 
- Experienced in working under pressure in a quick paced fast moving environment and able to receive guests on arrival in a friendly, helpful and approachable manner.


Work experience

May 2009Present

Hotel Receptionist

4* Hotel Maregolf  - Venice, Italy. 

Job responsabilities:

Welcoming guests to the hotel in a polite, friendly and helpful manner
- Dealing with late arrivals and assisting with early check-outs
- Answering the telephone for inquiries promptly & professional transferring calls on
- Being a point of contact for guests should they have any requires
- Taking payment from guests in the form of cash and credit cards
- Check out departing guests using the hotel’s accounting system
- Dealing with and resolving customer complaints

Jan 2015Jan 2015

Fair Stand Assistant

CMT 2015, Trade Event for Tourism and Leisure. Stuttgart, Germany.
Feb 2014Mar 2014

Fair Stand Assistant

Touristik Nürnberg, Trade Event for Tour and Travel Industry. Nuremberg, Germany
Feb 2014Feb 2014

Fair Stand Assistant

BIT 2014, International Tourism Exchange. Milan, Italy
Jan 2014Jan 2014

Fair Stand Assistant

FESPO  2014, Trade Event for Holiday and Travel. Zurich, Switzerland.
Apr 2008Sep 2008

Tourist Information Officer

3* Camping Laguna Village, Venice, Italy

Job responsabilities:

Answer questions from tourists, visitors, in person, over the phone, via email or online
- Making suggestions on tours, travel routes, accommodation and local attractions
- Provide literature and information on local, interstate and international tours and places of interest
- Maintain literature and brochure stocks                                                                                                   
- Selling souvenirs and other merchandise                                                                                                              - Discussing transport, communication and tour availability and the cost
- Been responsable for overall presentation of the Information Centre

Education and Training

Oct 2015Nov 2015

Hotel Receptionist & Opera V5 Course

Reception Academy , London, United Kingdom.
Oct 2014Feb 2015

Intensive German Course

Heidelberger Pädagogium Language Institute, Heidelberg, Germany.
Sep 2011Jul 2014

Master’s degree in Communication and Management

Università degli Studi di Trieste, Italy.
Sep 2003Mar 2007

Bachelor’s degree in Advertising and Marketing

Università degli Studi di Trieste, Italy. 

Skills

Languages skills:

- Italian: mother tongue

- English: reading and writing (upper intermediate), oral (intermediate)

- German: reading,writing, oral intermediate.