Francesca Sarto

  • Birth: December 18, 1983 - Via Riva dei Bragozzi 5, Caorle 30021 Italy
Francesca Sarto

Hotel Receptionist

Summary

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Highlights of Qualification

- 7 years’ experience working in a reception and front desk roles
- Enthusiastic to achieve the targets by continuous improvement of front desk area
- Reliable, polite hotel receptionist with a demonstrated capability of greeting guests with a smile, providing     information and arranging reservations in timely manner
- Possessing a good team spirit and motivated for providing the highest standards of hospitality and service to guests
- A quick learner who can absorb new ideas, communicate clearly and also find suitable solutions to meet the needs of the guests 
- Experienced in working under pressure in a quick paced fast moving environment and able to receive guests on arrival in a friendly, helpful and approachable manner.


Work History

Work History
May 2009 - Present

Hotel Receptionist

4* Hotel Maregolf  - Venice, Italy. 

Job responsabilities:

Welcoming guests to the hotel in a polite, friendly and helpful manner
- Dealing with late arrivals and assisting with early check-outs
- Answering the telephone for inquiries promptly & professional transferring calls on
- Being a point of contact for guests should they have any requires
- Taking payment from guests in the form of cash and credit cards
- Check out departing guests using the hotel’s accounting system
- Dealing with and resolving customer complaints

Jan 2015 - Jan 2015

Fair Stand Assistant

CMT 2015, Trade Event for Tourism and Leisure. Stuttgart, Germany.
Feb 2014 - Mar 2014

Fair Stand Assistant

Touristik Nürnberg, Trade Event for Tour and Travel Industry. Nuremberg, Germany
Feb 2014 - Feb 2014

Fair Stand Assistant

BIT 2014, International Tourism Exchange. Milan, Italy
Jan 2014 - Jan 2014

Fair Stand Assistant

FESPO  2014, Trade Event for Holiday and Travel. Zurich, Switzerland.
Apr 2008 - Sep 2008

Tourist Information Officer

3* Camping Laguna Village, Venice, Italy

Job responsabilities:

Answer questions from tourists, visitors, in person, over the phone, via email or online
- Making suggestions on tours, travel routes, accommodation and local attractions
- Provide literature and information on local, interstate and international tours and places of interest
- Maintain literature and brochure stocks                                                                                                   
- Selling souvenirs and other merchandise                                                                                                              - Discussing transport, communication and tour availability and the cost
- Been responsable for overall presentation of the Information Centre

Education and Training

Education
Oct 2015 - Nov 2015

Hotel Receptionist & Opera V5 Course

Reception Academy , London, United Kingdom.
Oct 2014 - Feb 2015

Intensive German Course

Heidelberger Pädagogium Language Institute, Heidelberg, Germany.
Sep 2011 - Jul 2014

Master’s degree in Communication and Management

Università degli Studi di Trieste, Italy.
Sep 2003 - Mar 2007

Bachelor’s degree in Advertising and Marketing

Università degli Studi di Trieste, Italy. 

Skills

Languages skills:

- Italian: mother tongue

- English: reading and writing (upper intermediate), oral (intermediate)

- German: reading,writing, oral intermediate.