Objective

Tricia Painter is seeking a Marketing Project Manager / Marketing Coordinator / Marketing Associate position with a socially responsible company in the Twin Cities; currently targeting the Entertainment, Non-Profit, Consumer Goods and Government Industries. Tricia is considering career options that offer  new and challenging opportunities to expand her growth and that still allow her to do what she does best: Providing Project Members Peace-of-Mind

Interest

Music, Concerts / Festivals, Theater, Travel, Sustainability, Gardens, Home Improvement, Outdoor Recreation

Professional Developement

Hennepin Theater Trust

Volunteer                                                                                                                                                           2009

  • Ambassador for Theaters 
  • Administration Help

University of St. Thomas - Opus College of Business

Mini Master of Marketing Management                                                                             2010

  • Certificate

Summary

A client focused, detail-orientated Project Manager offering over 10 years of successful, B2B, event marketing experience within an international, privately held, corporate company.

Track record of successes:

Flawlessly executing marketing campaigns to promote events, meet objectives and exceed expectations of Fortune 500 clients.  Generates great relationships and respect from colleagues and clients through a positive attitude and a calm and patient leadership style. Efficiently handles multiple priorities simultaneously in a fast paced corporate environment where meeting deadlines is crucial. Consistently strives for excellence, master at organization and attention to detail.  Recognized as a resilient professional that will do what it takes to successfully deliver projects on time, on budget and to client’s satisfaction.

        * Customer Relationship Management          * Collateral Development               * Project Management

        * Scope / Timeline / Budget Management      * Lead Teams & Team Player       * Vendor Relationships

Work History

Work History
2005 - 2009

Meeting and Event Planner

Carlson Marketing Worldwide

Successfully managed international and domestic, meetings and incentive trips of 30–1,600 attendees for numerous clients in the retail, communications, automotive, pharmaceutical and healthcare industries.

  • Coordinated a seamless business meeting for a Fortune 100, new, corporate client with 1,600 attendees: Oversaw registration, ground transportation, food and beverage catering, collateral development and meeting room and hotel accommodations, on-site staff, accounting functions, contractual agreements, logistics, while meeting all project timeline goals, building new client trust and securing a signed contract for next years event
  • Collaborated and communicated proactively as the single point of contact with internal team members (account management, customer service, creative, fulfillment, IT, on-site staff and business development) as well as external vendors (hotel, DMC, fulfillment service, promotional product distributer, and speaker bureau) throughout program cycle, ensuring client satisfaction and successful implementation of event
  • Updated, created and proofread copy for registration websites and communication collateral necessary to support events and communicated information through e-mail campaigns, printed materials and website launching
  • Managed production and distribution of marketing materials necessary to support events; including, invitations, signage, final information documents, social agenda, menus, table tent cards, gift bags and welcome packets, meeting all deadlines and avoiding any exhorbitant rush fees
  • Researched meeting elements to determine the best solution for campaign; destinations, hotels, activities, merchandise, restaurants, and speakers, as well as developed client proposal to communicate solutions
  • Sourced merchandise to enhance campaign which included working with numerous vendors on premium gift options; identifying client needs, developing proposals, negotiating an average project savings of 10%, and coordinating ordering and delivery of incentive merchandise 
  • Executed end-to-end billing process with clients and suppliers on $1,800,000 projects; invoiced client per contractual agreement, payment follow up, strengthened project budget against client financial objectives, and reviewed and reconciled supplier invoices to assure accurate payment for services purchased and delivered
  • Negotiated savings with destination management companies and hotels reducing average project cost by 5% in order to maximize meeting budgets
  • Measured results with post event surveys and analyzed event results to improve future projects
  • Traveled internationally and domestically to conduct site inspections and program operation, ensuring client satisfaction and program deliverables were met
1998 - 2005

Senior Travel Administrator

Carlson Marketing Group

Responsible for excellent customer service, hotel block coordination, activity registration, billing and reporting for large and small scale, international and domestic,  meetings and incentive trips for multiple high profile clients.

  • Managed online enrollment and registration process, verifying accurate information, contacted attendees with discrepancies and processed enrollment updates and changes
  • Liaison for Meeting and Event planner and client to develop an appropriate data solution based upon audience, budget, timeline and complexity of reporting needs
  • Managed hotel room and activity inventory, monitored availability, managed waitlists and meeting session/hotel capacities
  • Set up parameters for registration data management and reporting to meet clients needs in a timely manner
  • Identified and managed both standardized and customized client reporting needs
  • Analyzed data and made recommendations related to room block management and attrition levels
  • Addressed participant questions on a daily basis through email and phone contact
  • Completed appropriate billing to traveler’s credit card for additional services not included in the event
  • Traveled internationally and domestically on-site to manage room block reconciliations, registration  and reporting needs for large meetings and events
1996 - 1998

Guest Services Representative

Radisson Plaza Hotel

Provided Four Diamond Service to all guests throughout their stay; efficient and friendly check-in/check-out, created and updated guest room reservations and operated entire hotel PBX system using appropriate etiquette.

  • Organized, confirmed, processed, and conducted all guest check-ins/check-outs, room reservations, requests, changes and cancellations
  • Secured payment; verified and adjusted billing; processed all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provided change
  • Processed all guest requests and relayed messages
  • Identified and explained room and features to guests; supplied guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
  • Ensured that any outstanding requests or problems from the previous day received priority and were resolved
  • Accepted and recorded wake-up call requests and delivered to appropriate department
  • Counted bank at beginning and end of shift; secured bank
  • Notified Loss Prevention/Security of any guest reports of theft
  • Followed all company policies and procedures; reported accidents, injuries, and unsafe work conditions to manager; maintained confidentiality of proprietary information; protected company assets
  • Welcomed and acknowledged all guests according to company standards; anticipated and addressed guests' service needs; assisted individuals with disabilities; thanked guests with genuine appreciation
  • Developed and maintained positive working relationships with others; supported team to reach common goals

Education

Education
1996

Bachelor of Arts

St. Cloud State University
  •  Graduated Cum Laude
  •  Emphasis in Travel and Tourism
  •  Minor in International Relations
  •  Participated in an International Studies Program in Alnwick, England

Skills

Skills

Social Media (FaceBook, LinkedIn, Twitter)

MS Office (Word, Excel, PowerPoint, Outlook)

    Oracle, EXL and Cvent Registration Tools