Contract Programmer / Developer Support
Excell Data Service @ Microsofh
Provided phone and e-mail based support for customers. My focus area was on the core Windows API, the networking API and the crypto API.
I was responsible for managing issues from the costumer. Working with them to understand the problem and deliver solutions to their problem. Solutions included providing sample code, clarification of documentation and remote assistance.
The job required a working understanding of C/C++ and C#, as well as the ability to quickly find and understand documentation on unfamiliar technologies.