AVP, Tech Manager of Consumer Associate Support
Bank of America
Support and manage a function/unit within the technology environment. Responsible for hiring, termination, and performance management of associates. Serve as mentor and primary escalation point for a team assigned to specific initiatives, business critical applications, operations, and projects. Organize methods and tools for obtaining client solutions within guidelines and policies. Collaborate with vendors who distribute IT products and technology services to coordinate the needs of end users and direct reports. Maintain associations and manage relationships with IT vendors utilized for the delivery of outsourced services.