A technology management professional experienced in supporting a corporate campus with a client base of nearly 6,000 end users. Manages a support unit within the technology environment, and is responsible for hiring, termination, and performance management of IT associates. Exercises judgment within generally defined practices and policies in selecting methods and tools for obtaining solutions.
Aug 1999 - Present
AVP, Tech Manager of Consumer Associate Support
Support and manage a function/unit within the technology environment. Responsible for hiring, termination, and performance management of associates. Serve as mentor and primary escalation point for a team assigned to specific initiatives, business critical applications, operations, and projects. Organize methods and tools for obtaining client solutions within guidelines and policies. Collaborate with vendors who distribute IT products and technology services to coordinate the needs of end users and direct reports. Maintain associations and manage relationships with IT vendors utilized for the delivery of outsourced services.