Carly Fortune

  • Salinas CA
  • 831-422-1484
  • imjustcause@yahoo.com

Experienced Retail Sales Clerk with Administrative Background

Summary

Responsible Retail Sales Associate proficient in Data Entry and Administrative duties. Passionate and motivated, with a drive for excellence. 15 years in clerical and managerial positions.

Objective

Looking for a receptionist position where strong communication and other organizational skills gained will help the company prosper.

Work History

Work History
Apr 2010 - Jan 2013

Receptionist

Western Dental
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine. Hear and resolve complaints from customers or the public.
  • Schedule appointments and maintain and update appointment calendars. Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
  • Filled out business or government forms
  • Greeted customers, guests, visitors, or passengers
  • Provided clerical assistance
  • Used telephone communication techniques
  • Used computers to enter, access or retrieve data
  • Used oral or written communication techniques
Feb 2008 - Mar 2010

Patient Care Representitive

Paradise Valley Hospital
  • Demonstrated competency in the performance of job related skills appropriate to the customer populations and departmental services.
  • Directly responsible for the overall administration, coordination, and evaluation of the patient registration, check-in, check-out and insurance verification process.
  • Informed patients of costs for care being provided and guides them to appropriate resources for further information.
  • Answered telephones, relayed messages and greeted visitors/patients.
  • Knowledgable of commonly used concepts, practices and procedures.
  • Relied on instructions and pre-established guidelines to perform the functions of the job.
  • Set and achieve personal sales goals while supporting the goals of the team
  • Greet patients in a timely, professional and engaging manner
  • Introduce new patients to the office and staff
  • Provide patient consultations and communicate information about recommended treatments
  • Discuss cost of service, insurance coverage, and payment options with patients
  • Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments
  • Nurture the patient relationship to encourage patient retention
  • Work as team player to ensure each customer receives the best service possible
Jan 2007 - Jun 2008

Assistant Manager

Pacific SunWear
  • Set and achieve personal sales goals while supporting the goals of the team
  • Greet patients in a timely, professional and engaging manner
  • Introduce new patients to the office and staff
  • Provide patient consultations and communicate information about recommended treatments
  • Discuss cost of service, insurance coverage, and payment options with patients
  • Build lasting relationships with patients by contacting them to follow up on visits to suggest new or alternative treatments
  • Nurture the patient relationship to encourage patient retention
  • Work as team player to ensure each customer receives the best service possible
  • Provided customer service
  • Assign employees to specific duties
  • Direct and supervise employees
  • Enforce safety, health, and security rules
  • Hire, train, and evaluate personnel
  • Keep records
  • Other Responsibilities
Feb 1998 - Apr 2007

Pharmacy Tech/Photo Lab Manager

Walgreens
  •  Processed and labeled prescriptions
  • Maintained prescription prioritization throughout prescription processing 
  • Included translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles
  • Resolved Third Party rejections and completed any manual claim forms  
  • Performed all prescription pick-up procedures and completed prescription pick-up log, validated customer address, and direct customer to Pharmacist 
  • Retrieve and file prescriptions appropriately according to State and Federal Law 
  • Maintained in-stock by ensuring all inventory management policies and procedures were followed 
  • Utilized appropriate report(s) to maintain replenishment 
  • Pulled outdated, damaged and recalled merchandise and prepared them for return 
  • Assisted with putting away drug orders (except CIIs) as permitted by law
  • Greeted each customer in a courteous and professional manner 
  • Assisted all pharmacy and front store customers with their questions and concerns 
  • Request additional help when needed to maximize customer satisfaction 
  • Maintained customer/patient confidentiality according to HIPAA and company standards 
  • Answered telephone with appropriate greeting within two rings

Skill Highlights

    • Good communication and interpersonal skills.
    • Ability to think out of the box and never give up spirit.
    • Close attention to details.
    • Superior telephone etiquettes.
    • Fine time management skills.
    • Detailed understanding and experience of front desk operations.
    • In-depth knowledge about customer service procedures.
    • Amicable in nature and good at greeting guests.

    Education

    Education