Customer Service Agent
- Work with five different brands: Plow & Hearth, Hearthsong, Wind & Weather, Magic Cabin, and Problem Solvers as an Inbound Representative.
- Responsible for receiving and accurately placing orders for the different catalogues listed above.
- Work in a fast paced environment while making suggestions to customers.
- Expertise on the products each company has to offer.
- Ability to multi-task while on the phone and speaking to Managerial staff through internet chat.
- Proficiency in programs such as Mosis, Citrix, Avaya and Nectarphone.
- Take orders from customer while also using sale techniques; offering upgrades and add-ons.
- Handle high volume of calls.
- Superb customer service and ability to composed while interacting with customers.