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Bilingual in Spanish and English, native English speaker with more than 8 years of Spanish training. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivator with contagious energy.

Work experience

Sep 2009Feb 2010

Customer Service Agent

  • Work with five different brands: Plow & Hearth, Hearthsong, Wind & Weather, Magic Cabin, and Problem Solvers as an Inbound Representative.
  • Responsible for receiving and accurately placing orders for the different catalogues listed above.
  • Work in a fast paced environment while making suggestions to customers.
  • Expertise on the products each company has to offer.
  • Ability to multi-task while on the phone and speaking to Managerial staff through internet chat.
  • Proficiency in programs such as Mosis, Citrix, Avaya and Nectarphone.
  • Take orders from customer while also using sale techniques; offering upgrades and add-ons.
  • Handle high volume of calls.
  • Superb customer service and ability to composed while interacting with customers.
Nov 2007Sep 2009


  • Progressed to Supervisor May 2008 through promotions from Sever/Hostess.
  • Hold team meetings with front of house team on a periodic basis.
  • Supervised 10 employees on any given shift.
  • Maintain knowledge of current sales and promotions.
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Training of new hires.
  • Aided with customer escalations.
Jun 2006Aug 2006

Summer School Secretary

New Jersey Public Schools
  • Set appointments with and for the Dean of Students and Summer School teachers.
  • Keep daily track of student attendance through computer database.
  • Answer multi-line phone and direct person to appropriate staff.
  • Organize teacher student logs and update student information


Aug 2006May 2008

Associates Degree

George Mason University
Sep 2002Jun 2006

High School Advanced Diploma

Manchester High School

Attended the Spanish Immersion program offered at Manchester High School which instilled fluency of the Spanish language from taking courses such as: English, Mathematics and Physical Education in Spanish.