I am an executive assistant with over 10 years’ expertise in Microsoft Office Suite, managing information, and helping others in insurance, financial services, and telecommunications industries. My field of experience is diverse. One of my strengths is building teams that value cross-functional working relationships. I’m people-oriented, trustworthy, and personable. Job Objective: Office and Administrative Work, Executive Assistant, Human Resource Assistant, Project Coordinator Skills: Project Coordinator, Executive Assistant, Administrative Support, Calendar Management, Event Planner, and Leadership Skills What can I do for the team? • Organize all projects for team members • Coordinate all team members’ calendars and projects • Set up or schedule meetings and timelines by utilizing Microsoft Outlook’s calendar, tasks, and Inbox • Attend meetings, take minutes, and type notes • Create tracking system for all projects and subprojects • Prepare all communications using Word and PowerPoint presentations • Hold all information in confidence and discreetly • Liaison between departments and outside agencies • Work well with diverse group of people, department, management and non-management
2009 - Present
1998 - Present
May 2009 - Nov 2009
AAA Northern California, Nevada, and Utah
• Developed a plan to take pictures of over 1,000 San Francisco Main Office employees and contractors moving to Station Landing Walnut Creek. Scheduled meetings; trained hired contractors for the project; constructed and transformed one floor for the program. Developed a tracking system and out of 1,000, only 60 employees were left to schedule for a make-up session. Program was a huge success. • Saved the company over $200,000 by painting and re-using good condition file cabinets at San Francisco Main Office and moving them to Station Landing Walnut Creek. • Developed a SharePoint site for security, move managers, move coordinators, and Workstream project team members to access. Created a process for tracking employees needing badges for Station Landing access in Walnut Creek. • Assisted the Workstream Lead Program Manager. Scheduled meetings; prepared meeting agendas and minutes using Microsoft Word and coordinated all-hands meeting for the Station Landing Project. Coordinated move phases from San Francisco Main Office to the Walnut Creek Station Landing. Developed new guidelines for the Walnut Creek Station Landing Building. • Member of Toastmasters International and Motormouths Treasurer for AAA NCNU club.
Nov 1998 - Apr 2009
AAA of Northern CA, NV, & UT
Since I've worked with AAA, I have held at least 3 titles: 1) Administrative Support V, November 1998 - December 2000 • System manager for the telephone system providing maintenance support, daily backup and reports. • Primary contact person for all office issues. • Performed HR duties, such as processing new hire paperwork and conducting orientation. • Managed personnel files discreetly. • Performed administrative duties such as ordered office supplies, processed and input daily absence reports, processed bills and expense reports. 2) Analyst, December 2000 - July 2003 • Responsible for creating and generating daily, weekly, and monthly reports for senior management, managers, and supervisors. • Processed new hires, changes, and deletions for all databases: Aspect, IEX, NICE, Knowlagent, and D2000. • Scheduled agents on the phone, monitored and tracked service levels for each group/department. 3) Executive Assistant I, July 2003 - April 2009 • Performed a variety of key administrative functions, relating to budget, department issues, and personnel issues. • Oversaw distribution of sales and incentive compensation plans to sales representatives and field management offices. • Developed spreadsheets using Excel to track redemption of Silver Achievers Travel Certificates and sent reminder notices to recipients regarding outstanding Travel Certificates at year-end. • Prepared meeting agendas using Microsoft Word and coordinated quarterly all-hands meeting for the department. • Volunteered and was past officer of Asian Pacific Islander Connection (APIC), an employee resource group of AAA NCNU, coordinated and hosted successful seminars and events, created invitations and promotional materials, booked venues, and selected guest speakers. Exhibited strong interpersonal skills and interacted with employees, members, vendors, and Executive Leadership Team in a highly professional manner.