IT Leadership ● System Integration ● System Operations Software Development Lifecycle ● Staff Development Organizational Development ● Negotiations ● Client Relations • Proven leader in the end-to-end delivery of eCommerce applications using emerging technologies and effective development methods. • Results-oriented focus on expanding business by driving customer satisfaction and revenue. • 18 years of broad, cross-discipline career experiences in engineering, marketing, system operations, team leadership, and personal development. • Seeking a challenging, dynamic, entrepreneurial work environment with a growing business.
May 2005 - Present
Director, eCommerce Production Management, Testing, and Portal
Neiman Marcus Group
Chosen for newly-created role focused on increasing the quality and availability of all NM Direct eCommerce systems in support of $1B revenue goal. Establishment budget $6M, annual payroll $2M. • Revamped operations group in support of all development, test, and production applications. Significantly increased work capacity without increasing team size. • Instituted improved change controls, drove production issue resolution, established new test environments, and automated core site testing to increase quality and reduce build cycle times. Improved overall eCommerce site availability to 99.95% across all brands. • Established and developed Software Testing methods and organization of 15 for all eCommerce systems.
Mar 1999 - Oct 2007
Smart Start Preschool
Designed, financed, and built a preschool with current enrollment of 130 children and teaching staff of 20. Support all aspects of day-to-day operations, including advertising, employment, family and community relations, building maintenance, and accounting. Top-Ten DFW Preschool as rated by D Magazine in 2004.
Apr 2003 - Apr 2005
Director of Application Development
Neiman Marcus Group
Partnered with business to develop six eCommerce web properties and 10+ supporting applications that grew revenue from $25M to $350M in revenue on annual development budget of $3.5M. • Grew seed team of nine engineers to 23, plus seven direct reports: three development managers and four business liaison (site) managers. Built 4 new sites, established new lines of business. • Instituted new development initiatives, methods, and tools to better coordinate coding efforts and delivery across multiple brands and teams. Significantly leveraged common code and delivered management tools to the business to eliminate development bottlenecks. • Employed contract services and specialty firms to augment staff and implement point solutions.
Feb 2002 - Mar 2003
Manager of Application Development
Neiman Marcus Group
Responsible for building and maintaining ChefsCatalog.com, a $25M eCommerce web site, and associated Catalog Management Java/Swing application. • Led team to improve design, testing, packaging, and development through process improvements, implementation of common tools, object-oriented approach, and mentoring and cross training. • Performed organizational impact assessment, technology assessment, and prototyping of a new ATG, Java-based Enterprise Portal for internal use. Gathered requirements for initial portals, and designed, coded and tested supporting functionality for the Precious Jewelry portal. Coordinated infrastructure group and external vendor to complete the project using corporate System Development Methodology.
Feb 1999 - Jan 2002
Provided mentoring and thought leadership to an IBM development team in the creation of a multi-million dollar Java Swing intranet proposal creation and management system used by hundreds of IBM marketing personnel and business partners. Mentored team and implemented significant application components using guaranteed MQ Series messaging to disparate legacy system interfaces and DB2 relational databases.
May 1993 - Feb 1999
IBM Consulting Group
Technical Team Lead and Object Oriented mentor for n-tier client/server application development efforts at American Airlines (Visual Agent Desktop), MCI (Network Bandwidth Planning System), ClubCorp (Customer Reservations & Management System), Advanced Logistics (Corporate Foundational Database Design), and IBM (Object Oriented Persistence Layer). Employed Rapid Application Development Methods to iteratively interview clients, prototype solution, and deliver to production every two weeks. Technologies included Smalltalk, Java, DB2, and VisualAge.
Aug 1988 - Apr 1993
Applications Specialist, Product Engineer, Marketing Rep
As an application analyst for the retail industry, interviewed client executives to document requirements and derived technical system specifications. Systems developed in small teams for Walmart (Distribution Center Truck Scheduling), Target (POS Loss Prevention), and FINAST Grocery (Metaphor Executive Decision Support). Other positions include Marketing of IBM Consulting Services as an account representative, and printer hardware engineering in a manufacturing plant.