I have over 15 years of experience in building and managing IT staff to high performance standards. I am a true believer that a good manager is there to help the developers and support personnel accomplish their jobs while ensuring that the big picture stays in focus. I am known as an innovator, a leader, and a problem solver. I lead by example and balance when to be decisive and when develop consensus. I am experienced in all aspects of IT Project Management, managing budgets and contracts, as well as the deployment, monitoring, maintenance, development, and support of all hardware and software based on organizational needs.
Sep 2005 - Mar 2009
Vice President of Software Development
The Selling Source
Led all IT operations with a department of managers, PHP developers, DBA's, help desk, and system/network engineers for this internet marketing company. Managed creation and support for several SaaS web based applications. Improved infrastructure and release process to achieve 99.999% overall uptime. Increased productivity and reduced defects by introducing agile development methodologies. Initiated re-engineering project resulting in 75% decrease in software defect backlog in one year. Implemented policy, procedure, and process changes to pass a Level 1 PCI compliance audit. Directed development of a new subprime Credit Reporting platform for the online consumer space. Spearheaded a Data Warehouse initiative for business intelligence reporting.
Jan 2005 - Sep 2005
Director of Applications Development
Las Vegas Dissemination Company (LVDC)
Provided management, support, and application development for this pari-mutuel gaming company. Maintained overall uptime of 99.999% for all production systems. Implemented migration over to Exchange 2003.
Sep 2002 - May 2004
Tardus America LLC
Managed all IT development, support, and infrastructure for this Financial Services Company. Led a team of offshore developers to create SaaS based consumer debt consolidation web application. Implemented migration over to Exchange 2003. Maintained all back office platforms (i.e. sales, accounting, fulfillment, and collections).
Feb 2002 - Aug 2002
Software Development Management Consultant
Led team of developers contracted to create a project tracking application for an Oregon based Power Utility. Managed project that resulted in a 25% improvement in product delivery and a 30% drop in man-hours required to track projects.
Sep 2000 - Oct 2001
Director of Software Development
Managed a team of developers, Project Managers, and DBA's to develop and support back office applications for this online travel site Oversaw development of fulfillment application that improved delivery by 25%. Spearheaded a Data Warehousing project that allowed for improved business intelligence reporting.
May 2000 - Sep 2000
Applications Development Manager
Managed a team of developers and support staff for this telecommunications company. Led development of a web based CRM application that resulted in increased activation speed and reduced overall fulfillment costs.
Mar 1994 - May 2000
Software Manager for Systems Development
Mikohn Gaming Corporation
Managed a team of software/firmware engineers and support staff for this gaming company. Led development of client/server based gaming system for installation at casinos worldwide. Implemented proper QA and scheduled release cycle that resulted in a decrease of defects. Instituted use of source control to eliminated cross development. Oversaw onsite installation and support of tracking system. Initiated proper use of SDLC methodology to create requirements and specifications for all projects.