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May Wahab


      As a business professional, I have cultivated knowledge in Leadership, Sales, Human Resources, and Customer Service to be well versed in all facets of business management.

    My career started with a Management Internship at Walt Disney World, learning that the foundation of a successful business is to focus on creating happiness for the guests and the cast members who create that experience. While I have had extensive growth and experience, what is most important is that I have consistently maintained my focus on people; the customers and the team, in order to exceed business goals.

Areas of expertise include:     Leadership & Human Resources- Managed businesses using leadership enhanced by human resources skills to exceed results. My success always starts with strong communication followed by skills in decision making, planning and developing a team to exceed results.     Sales & Customer Relations- Success in inside and outside sales due to the ability to close sales to develop business. Being reliable, accurate and honest has allowed me to cultivate long lasting customer relationships.     Operations- My experience in fiscal management has enabled me to perform my responsibilities in an ethically and financially responsible manner with success in buying, financial planning, and distributions



·Pet Helpers Adoption Center & Spray/Neuter Clinic, Charleston, SC, 2007-2009

Corporate Sponsorship, Foster Parenting, Fundraising Events and administrative tasks

·Center for Women, Charleston, SC, 2003-2004, 2008-2009

Presentations for educational series and Fundraising Events

·South Carolina Aquarium, Charleston, SC, 2001-2002

Arranged public speaking events for Executive Director, Community Outreach, and administrative tasks

·Atlanta Humane Society, Atlanta, GA, 1993-1999

Public Speaking presentations, Pet Facilitated Therapy and Special Events,

·Partners In Time/ Macy’s, Atlanta, GA, 1990-1995

Volunteer Coordinator, Literacy Program Coordinator, and Special Events


    My goal is a management job with a good company. I can travel but I am hoping to not have to relocate from Charleston, SC. I aspire to work for a business that I can grow with and contribute to over the years. Thanks!

Work experience

Mar 2009Present


US Census Bureau


Benefits Manager
• Administered employee benefits packages for 45 businesses and up to 1300 employees as licensed Life and Health Insurance Agent. Policies offered included major medical, disability, life, long term care, dental, etc. • Well versed in all areas of business management and the skills used to manage marketing, finance, human resources, outside sales, customer service, and other business aspects. • Managed and retained account base of over 45 businesses by establishing strong client relationships and impeccable ethics. Acted as first point of contact for every policyholder. • Handled policyholder enrollment, insurance presentations, claims assistance, and policy questions for employees. Effectively ensured customer service standards for policyholders. • Created informative and accurate sales presentations with an emphasis on how policies fulfill customers’ needs. Cultivated an atmosphere encouraging questions and participation to inform and develop customer relationships. • Developed business and increased revenues in outside sales by marketing businesses using introductory phone calls, walk-in visits, business trade show participation, and networking. • Provided expertise for compliance to section 125 federal tax laws and HIPAA


College of Charleston
Graduated with Bachelor of Arts in Political Science. Golden Key National Honor Society member.

Store Manager

The Limited
• Hired, trained, and motivated sales team that achieved sales goal of over $2.8 million. • Responsible for complete management of business using well rounded and developed business skills including human resources, operations, sales, security, merchandising, and financial management. • Leadership skills resulted in achieving enhanced employee morale by creating team atmosphere through support, recognition, empowerment and encouragement, while strengthening focus on business goals. • Human Resources responsibilities included training employees on selling skills, product knowledge, visual merchandising, and customer service. Managers were trained on skills such as interview techniques, delegating, decision making, operations, and communication. • Talent acquisition included recruiting, interviewing, and hiring employees including managers and seasonal employees. Proficient in behavioral, team, and group interviewing and using industry specific questions to effectively identify qualified candidates. Theses skills resulted in better hires, and lower turnover for a more efficient use of business time and resources. Staffed business with 35 employees including managers. • Effective use of performance reviews and progressive discipline to improve productivity and achieve business goals. • Operational responsibilities included inventory management, scheduling, payroll, merchandise assortment, mall relations, and corporate relations. Effectively managed shipping, inventory, and store security to improve loss prevention results from -4% to .07%.

Assistant Store Manager for Human Resource and Operations

F. Schumacher & Co.
• Responsible for human resources and operations while opening new Waverly Home store for business. • Acted as Store Manager when business did not have manager. • Accomplished in behavioral interviewing, team interviewing, group interviewing and using industry specific questions. This knowledge resulted in effectively hiring the most qualified candidates to reduce turnover and a more efficient use of company time and resources for new business. • Developed and implemented new hire and product knowledge training program for 19 employees including managers. • Operational responsibilities included supervising new business opening, payroll, scheduling, receiving, custom ordering, and budgeting. • Established strong community relations through involvement in local charities and contracted local craftspeople and contractors to provide services for customers and business.

Sales Force Training Manager and other positions,

Bed, Bath & Beyond
• Conducted Human Resources responsibilities for business with emphasis on training and customer service. Redesigned training program to ensure development for 45 employees including managers. Trained employees successfully by creating and implementing training programs regarding customer service, management skills, product knowledge, interviewing techniques, selling skills, and other topics, to increase productivity. • Recruited and interviewed candidates for employment. • Successfully counseled employees using performance reviews and progressive discipline to provide employees the opportunity to improve performance which, reduced turnover. • Conflict management skills included resolving customer complaints ensuring customer satisfaction to thereby generate further sales and long term business relationships. • Professionally oversaw Front End Operations (as Manager) to ensure prompt, friendly, courteous customer service, accurate cash handling, and store security. Supervised and trained 8 employees including Cashiers and Customer Service staff. Served as customers’ first and last impression of business. • Effectively opened new locations of business, on schedule, as part of team.

Sales Manager/Planner Analyst/ Assistant Buyer and other positions

• Promoted 5 times due to highly competent and well rounded business skills that enable me to achieve results, learn new skills and adapt very well to different business needs and changing marketplace. • Managed sales areas with volumes of 1.5 million to 3.6 million and up to 15 employees including managers • Purchased merchandise for 24 stores achieving $11.6 million in sales. • Analyzed corporate finances and market trends to implement financial planning, receipt flow, pricing and distribution for 75 stores. Achieved $24 million in sales; as well as gross margin and age of inventory goals. • Strong human resources skills allowed me to excel in different positions within Macy’s. Coordinated yearly training seminar for 200 employees in 12 stores. Developed and mentored managers in Executive Trainee Program to assist in creating future leaders for business. • Successfully worked with team to open new business locations and renovated existing locations to continually grow business opportunities. • Served as Volunteer Coordinator for up to 60 volunteers in employee volunteerism program to represent business in community and support local community interests and needs



College of Charleston