Download PDF

Francis Ii Nepomuceno

SFC, Lean Six Sigma Black Belt Trained, CS&Operations OIC for Freemarket and Fantero at Freelancer.com

Work History

Sep 2014Present

Fantero CS&Operations OIC

Freelancer.com

Duties and Responsibilities: 

Develops and documents processes for stock submission quality moderation
Assesses quality of graphic design submissions
Provides recommendations to users on how to improve and achieve the quality standards for graphic design submissions
Assesses quality of photo submissions
Provides recommendations to users on how to improve and achieve the quality standards for photo submissions
Provides customer support for Fantero users' concerns
Performs other duties and functions as may be assigned

Sep 2014Present

Freemarket CS&Operations OIC

Freelancer.com

Duties and Responsibilities:

Provides assistance to Product Manager in developing key features for Freemarket platform - User Experience
Provides assistance to Product Manager in managing Freemarket product via Scrum Project Management Methodology
Reports key insights to Product Manager with research findings on industry updates and competitor updates
Builds online community network by contacting key administrators of different groups within the domain investing industry
Pilot tests services that would be available to core customers such as brokerage and account management 
Monitors daily key operations of Freemarket
Collates user feedback regarding Freemarket services
Assists with developing Freemarket operation processes
Documents Freemarket operation processes
Develops and documents Customer Service process map for Freemarket
Create a training package for Freemarket Agent duties and responsibilities, and for cross-training purposes
Coordinates with Freemarket's developers for hastening of bug fixes and issues found on the platform
Coordinate with cross-functional departments to establish streamlined processes
Provides recommendations to users on how to improve domain and website listings
Provides assistance to accomplish users' transactions within the platform
Provides customer support for Freemarket users' concerns
Performs other duties and functions as may be assigned

Jun 2014Sep 2014

Web Content Curator

Freelancer.com

Duties and Responsibilities:

Assesses quality of online services provided by Freelancers
Provides recommendations to improve marketability of online services provided by Freelancers
Assesses quality of Project and Contest Showcase submissions and entries
Provides recommendations for Project and Contest Showcase owners to improve showcase entry quality, and to improve Showcase submission to Actual Showcase conversion rate
Assesses quality of questions suggested for Freelancer.com Exams
Crowdsourcing of technical question suggestions for Freelancer.com Exams
Assesses quality of Freelancer.com Account Profiles
Provides key recommendations to improve marketability of Freelancer Accounts
Performs other duties and functions as may be assigned

May 2013May 2014

Co Owner

BBA Inc.

Duties and Responsibilities:

Developed production operation processes
Documented production operations processes
Monitored and tracked of production operationsManaged supply logistics
Monitored operational cashflow
Developed market positioning strategy plan
Engaged in bazaar throughon-site sales and marketing

Education

20102014

BS Communications Technology Management

Ateneo de Manila University
20062010

High School Education

Quezon City Science High School

Certifications

Oct 2014Present

Lean Six Sigma Yellow Belt

Six Sigma Philippines (www.6sigmaPH.com)
Mar 2015Present

Lean Six Sigma Green Belt Trained

Six Sigma Philippines (www.6sigmaPH.com)
Mar 2015Present

Scrum Fundamentals Certified (SFC)

SCRUMstudy - Accreditation Body for Scrum and Agile
Apr 2015Present

Lean Six Sigma Black Belt Trained

Six Sigma Philippines (www.6sigmaPH.com)