Brian Heifner

Work History

Work History
Feb 2009 - Sep 2009

Senior Service Technical Writer

Xerox

Contract Senior Technical Writer writing Service manuals for Xerox printers.

Mar 2008 - Nov 2008

Senior Technical Writer

GE Security
Contract Senior Technical Writer responsible for documenting the entire line of video surveillance camera equipment. Tasks included creating User manuals, Installation manuals, and Release Notes. Primary tools used were Framemaker, Photoshop, Illustrator, Acrobat Professional, Outlook, and SnagIt.
May 2006 - Nov 2007

Senior Technical Writer

Xerox
Contract Senior Technical Writer primarily responsible for documenting User and Advanced Features Guides for Xerox printers. Additional projects included writing scripts for quick start tutorials, and printer/scanner driver Help for Windows and Macintosh platforms. This contract lasted for 18 months.
Oct 1997 - Jul 2005

Senior Technical Writer

IBM/Rational Software
Apr 1992 - Oct 1997

Technical Writer/Senior Technical Writer

Tektronix

Education

Education

Associate of Applied Science in Electrical Engineering

ITT Technical Institute
2008 - 2009

Web Assistant II Certificate

Portland Community College
1991 - 1992

Technical Writing Certificate

Portland Community College