Sailing, fishing, camping, water skiing, speed boating, snow skiing, scuba diving, kayaking and investing in real estate.
Over 15 years of IT experience providing desktop, LAN, help desk support and customer service to local users and remotely via the phone. Proven leader in the assessment, planning, budgeting and deployment of new IT equipment in small and large organizations.Solid experience building customer and vendor relationships at all management levels.Specializing in the deployment, support and maintenance of Dell desktop and laptop PCs.
Dec 2005 - Present
• 2013-Present- IT Support Analyst for the the nation's 12th largest charity, The National Christian Foundation HQ in Alpharetta, GA and 28 affiliate offices around the US.Office 365 environment.
• 2012-2013 - Lead onsite IT support technician for HP at Philips Medical Systems southeast regional 500 user office in Alpharetta, GA. Provided 2nd level maintenance of HP computers.• 2005-2013 -Undertake IT break/fix and deployment projects for residential and commercial entities (Field Nation, Work Market, R & R Solutions, Think Resources, Hunter-Green, Modis, CDI Corporation, The Peak Organization, Perfect Search) in the Atlanta and Athens Georgia regions.• 2011-2012- Managed and updated the intranet server, print server and IT desktop computing needs of the Gwinnett County Law Library.
•2010-2011-Dedicated IT Desktop Support Site manager for Transamerica’s 50 user Windows XP/Exchange Active directory environment Atlanta office and for remote users
• 2008-2010- Responsible for several new Dell, IBM, and HP PC deployment projects throughout metro Atlanta and Athens including setup, data migration and quality assurance
• 2007-2008- Created a website to sell a real-estate investment in and earned a profit of $21,000
Dec 2003 - Dec 2005
IT Site Manager
•Managed the IT needs for the Atlanta Insurance Agency Office.
•Dedicated desktop support technician for 150 WIS Atlanta Windows XP end users.
•Piloted a dual monitor installation project in the Atlanta agency for all of the WIS offices nationwide to increase employee productivity by 25%
•Earned Shared Success Award for exceeding expectations in 2004
•Analyzed, recommended, and budgeted annually PC, laptop and peripheral equipment replacement
•Developed, tested and maintained a business disaster recovery plan.
•Managed third party vendor and warranty personnel relationships
•Developed, recorded and maintained project documentation for other Site Managers
•Responsible for new employee setups, moves, Lotus Notes training, Intertel PBX phone setups and orientation.
•Managed software and hardware inventory and Veritas file server backup jobs
Jun 1999 - Apr 2003
Client Systems Analyst
•Implemented onsite and VPN Desktop, LAN and phone system support to approximately 500 end users
•Traveled nationwide to implement a Wide Area Network project for approximately 30 nursing homes.
•Developed and implemented a Y2K compliance project
•Maintained and trouble-shot PCs, printers and peripherals within the company.
•Setup new user accounts in Windows, MS Exchange 2000, Red Hat Linux, and SCO Unix.
•Imaged PCs using Powerquest Drive Image Software, and provided IT orientation to new users.
Jun 1998 - May 1999
Assistant Automation Engineer
Provided technical support for the central office staff at the world's largest Christian publishing company.
PBX Phone support
Wachovia Shared Success Award