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Interest

Sailing, fishing, camping, water skiing, speed boating, snow skiing, scuba diving, kayaking and investing in real estate.

Summary

SKILLS SUMMARY

Over 20 years of IT experience providing desktop, LAN, help desk support and customer service to local users and remotely via the phone. Proven leader in the assessment, planning, budgeting and deployment of new IT equipment in small and large organizations.Solid experience building customer and vendor relationships at all management levels.Specializing in the deployment, support and maintenance of Dell desktop and laptop PCs. 

Work experience

Dec 2005Present

IT Consultant

Nathan Williams Consulting LLC

• 2013-Present- IT Support Analyst for the the nation's 12th largest charity, The National Christian Foundation HQ in Alpharetta, GA and 28 affiliate offices around the US.Office 365 environment.

• 2012-2013 - Lead onsite IT support technician for HP at Philips Medical Systems southeast regional 500 user office in Alpharetta, GA. Provided 2nd level maintenance of HP computers.• 2005-2013 -Undertake IT break/fix and deployment projects for residential and commercial entities (Field Nation, Work Market, R & R Solutions, Think Resources, Hunter-Green, Modis, CDI Corporation, The Peak Organization, Perfect Search) in the Atlanta and Athens Georgia regions.• 2011-2012- Managed and updated the intranet server, print server and IT desktop computing needs of the Gwinnett County Law Library. 

•2010-2011-Dedicated IT Desktop Support Site manager for Transamerica’s 50 user Windows XP/Exchange Active directory environment Atlanta office and for remote users

• 2008-2010- Responsible for several new Dell, IBM, and HP PC deployment projects throughout metro Atlanta and Athens including setup, data migration and quality assurance

•  2007-2008- Created a website to sell a real-estate investment in and earned a profit of $21,000

Dec 2003Dec 2005

IT Site Manager

Wachovia Insurance Services

•Managed the IT needs for the Atlanta Insurance Agency Office.

•Dedicated desktop support technician for 150 WIS Atlanta Windows XP end users.

•Piloted a dual monitor installation project in the Atlanta agency for all of the WIS offices nationwide to increase employee productivity by 25%

•Earned Shared Success Award for exceeding expectations in 2004

•Analyzed, recommended, and budgeted annually PC, laptop and peripheral equipment replacement

•Developed, tested and maintained a business disaster recovery plan.

•Managed third party vendor and warranty personnel relationships

•Developed, recorded and maintained project documentation for other Site Managers

•Responsible for new employee setups, moves, Lotus Notes training, Intertel PBX phone setups and orientation.

•Managed software and hardware inventory and Veritas file server backup jobs 

Jun 1999Apr 2003

Client Systems Analyst

Prime Care Technologies (Healthprime)

•Implemented onsite and VPN Desktop, LAN and phone system support to approximately 500 end users

•Traveled nationwide to implement a Wide Area Network project for approximately 30 nursing homes.

•Developed and implemented a Y2K compliance project

•Maintained and trouble-shot PCs, printers and peripherals within the company.

•Setup new user accounts in Windows, MS Exchange 2000, Red Hat Linux, and SCO Unix.

•Imaged PCs using Powerquest Drive Image Software, and provided IT orientation to new users.

Jun 1998May 1999

Assistant Automation Engineer

LifeWay Christian Resources

Provided technical support for the central office staff at the world's largest Christian publishing company.

Education

References

Richard Bonds

Nathan is a very detail oriented indivdual. He is a great team player. He is also very good working alone and finishing his assignment with minimal supervision. Richard Bonds, Sr. Talent Acquisition Manager, PFI Tech hired Nathan as an IT Consultant in 2010 

Tommy Duncan

“It was a joy to have Nate working beside me while I was at Lifeway. For such a young man at the time he was at higher levels of moral character that I envied. His high character strengths propelled me to self evaluation and strive to improve in my flaws.” November 25, 2009

Tommy Duncan, CMT, Executive Vice President, Partner Member, Quality Mortgage Servicesmanaged Nathan indirectly at LifeWay Christian Resources (1998-1999)

Dawn Farrington

“While Nathan managed the IT Desktop needs of Transamerica Insurance in Atlanta, GA, he helped me when my corporate assigned HelpDesk person in Baltimore was unable to correct the Dell Latitude issues that I was experiencing. He was tenacious in his quest to solve my problem. Failing was not an option for Nathan. "I cannot help you" was not part of his vocabulary. If IT troubleshooting is your need... Nathan is your man!” worked with Nathan at Nathan Williams Consulting LLC  2010-2011

Jeremy Baker

Nathan has helped me with business and personal computer issues. He is timely, knowledgeable, and very reasonably priced. Case in point, my admin's computer went down. Nathan came out within an hour, fixed it within 15 minutes, and was bargain priced. He saved us from having to purchase a new computer and our down time was minimal." September 24, 2010

.Jeremy Baker, Sales Manager at Cintas Corporation. hired Nathan as an IT Consultant in 2010 

Murray Klein

“Nathan is a detail-oriented, patient well-informed IT Specialist who always made time to fully address any problem or issue I encountered with a wry sense of humor and excellent communication skills.” November 7, 2011

 Murray Klein,  Vice President - Product Manager, Transamerica Life & Protection managed Nathan indirectly at Nathan Williams Consulting LLC 2010-2011

Lynsey Brennan

“Nathan has a wealth of knowledge in the IT Support field, he is a quick learner, completes projects in a timely manner and is very professional. I highly recommend Nathan to any organization that will be outsourcing IT support or projects.” September 4, 2009

Lynsey Brennan, Sr Client Manager for IT consulting services, staff augmentation and permanent placments., ESG Consultingmanaged Nathan at Self-Employed (2003)

Doug Carey

“Nathan is a hard worker and dedicated to providing superior customer service.” August 24, 2009

Doug Carey, Insurance Technology (SVP), Wachovia Insurance Servicesmanaged Nathan indirectly at Wachovia Insurance Services (2003-2005)

Jack Killen

“Nathan was a great employee during our deployment with the EPA. He was always punctual, worked hard, and we never got a negative report on him. I would absolutely hire him again.” January 14, 2010

Top qualities: Great Results , Personable , High Integrity

Jack Killen hired Nathan as an IT Consultant in 2009

Skills

Networking
Have installed Cisco Routers, HP Hubs, switches, CAT5 cabling and Microsoft Windows servers.    
Mobile Devices
Have installed Palm Pilots, BlackBerries and have worked with synchronizing to Lotus Notes software
Virus Removal
Extensive experience with the removal of viruses, spyware and other malware
PBX Phone support
Skilled in programming an Intertel phone system to setup user accounts, password resets, and moves.
HTML
Experience in HTML code editing and maintaining websites; self taught Microsoft Frontpage, HTML and PHP Nuke.  Used web skills to create a webpage  for the purpose of selling a real estate investment.
Troubleshooting
Able to successfully troubleshoot PC hardware, software, network and Windows related issues
Microsoft Windows
Experience with the installation, setup, troubleshooting and repair of Windows network operating systems.

Portfolio

LinkedIn

Portfolio

Degree/Training

Portfolio

Certifications

Mar 2001Present

A+

Comptia
May 2002Present

Network+

Comptia
Nov 2009Present

Dell Certified

Dell

Portfolio

Awards