Tia Gigger


Data Management & Training Specialist

Utilizing 11 years in Information Technology acquiring and applying valuable skills including:Technical Writing & Documentation; SQL Queries and reports; Analytical and Critical Thinking Skills; Prioritization; Project Management, Customer Service, and Training & Development skills.

Work History

Work History

Panera, LLC, St. Louis, MO

Lead Field Systems Analyst1999-2002

Provided support to all corporate bakery-cafés for Panera Bread (or St. Louis Bread Company) as well as technical assistance to the various franchise technology groups across the country.


·Performed data retrieval, repair, and analysis.

·Researched file creation and upload issues regarding the Sears Photos website.

·Staged and configured outgoing hard drives.

·Analyzed recovered data for anomalies and trends.

·Reported trends and analysis of issues related to hardware/software updates.

·Acted as escalation point for off-site help desk and corporate Field System Analysts.

·Assisted in determining resolutions for all trouble ticket situations.

·Trained, evaluated, and mentored new analysts.

·Participated in the interviewing process of new analysts.

·Tracked on-call schedule and monitored volume.


·Authored & published Help Desk Manual & procedural documentation.

·Developed and published Help Desk Troubleshooting Website.

·Developed & published MS Access ticket tracking database.

CPI Corporation, St. Louis, MO

Process Analyst 2003-2006

Performed preventive maintenance on the equipment of Sears Portrait Studios (included research and resolution of data transmission and upload issues, and patch distribution).


·Performed data retrieval and posting for analysis, processing, or upon general request.

·Created procedural documentation for preventive and repair procedures.

·Performed patch application/research and troubleshooting.

·Reported trends and analysis of issues related to seasonal hardware/software updates.

·Trained team members on solutions to common issues related to proprietary system.

Washington University School of Medicine, St. Louis, MO

Office of the Dean for Graduate Medical Education (GME) 2007-2010

Data Management Coordinator

Act as the technical point of contact as well as provide ongoing training and support to the Graduate Medical Education Office, and members of the GME Consortium as well as providing analysis of statistical information pertaining to accredited training programs.

Training & Development Based Duties:

·Identifying training opportunities pertaining to system usage & task completion.

·Provide classroom based, individual (face-to-face), email, and over the phone training for all users.

·Act as subject matter expert for mandated system and GME Website.

Data Management & Administration Based Duties:

·Monitor, administrate, and audit institutional database usage.

·Analyzing data exported from tracking system for trends, anomalies, and verification.

·Maintenance of the GME website and content.

·Apply, analyze, and distribute results of yearly Duty Hour Institutional survey.

·Provide ad hoc reporting upon request and as scheduled (via queries, exports, and other tools).

·Work closely with training program staff/faculty to ensure data integrity.

·Act as the liaison between the institution and the product vendors.


·Developed documentation & training materials for all users of the tracking system.

·Instituted a bi-annual electronic newsletter.

·Developed user curriculum based certifications in system use.

·Monitored successful conversion/transition to new tracking system.

·Developed policies & procedures based on institutionally defined scope of system use.

2010 - Present

Database Analyst/Data Architect

University of Louisville
  • Maintain database and related software & adaptation of logical database design.
  • Function as system administrator/data architect for financial software application.
  • Development of Standard and AdHOC Reporting (SQL, Excel, ACCESS, various exports).
  • Evaluate changes and patches applied (validation, etc…) to system.
  • Analyze statistics on performance and user activity.
  • Develop & maintain standards (naming conventions, security strategies, etc…).
  • Gather requirements, develop goals & objectives, and scope (team effort).
  • Meet with stakeholders & suppliers of data for needs assessment & expectations.
  • Develop Business Rules, milestones, Work Breakdown Studies, and Project Plan creation.
  • Coordinate and provide analysis of software implementation.
  • Collaborate with stake-holders, vendor, and inter-University partners daily.
  • Business analysis for future reporting and projects.
  • Develop user documentation, training manual, and technical documentation.
  • Coordinate, support, and provide training and support for end users.





Project Tracking

Strategic Communications

Collaboration Solutions

Data Analysis

Technical Documentation


Software Documentation

Business Analysis