Sanjay Patnaik

  • Bangalore, Karnataka India
Sanjay Patnaik

Academic Projects

Project Tilte:

"Understanding On-Floor retail selling and store operations as a whole - Brand 9 West - A Case Study"

Duration : April 2008 - September 2008

Key Learnings:

- Understood the importance of retail sector as a whole

- Learned the different aspects of a Fashion Store like On-Floor selling, Visual Merchandising, Inventory Management and Book-Keeping

Positions of Responsibilities

- Public Relation Head of Barcodes (Retail Club at IBA)

- In-charge of air-ticketing and stay of the African and Asian players during the Afro-Asian Games at Hyderabad


 - Hands on experience in managing store operations and it's day-to-day activities

 - Efficient in handling the customer queries and in maintaining a good rapport with the customers

 - Efficient and a responsible team player


 - Reading

 - Listening to music

 - Long drive on my bike

 - Playing badminton and computer games

Extra Curricular Activities

- Achieved NCC Cadet for Best Drill

- Bagged 3rd position in All India Level Debate Competition in NCC held at Rajasthan

- Bagged 2nd position in Regional Level Singing Competition in NCC held at Hyderabad

- Achieved Cadet Sergeant Rank

- Nominated as one of the BEST VOLUNTEERS for 32nd National Games held at Hyderabad


Seeking a position in a challenging atmosphere utilizing my skills and knowledge, thereby making an effective contribution to the organization

Work History

Work History
Jul 2009 - Feb 2010

Store Manager

The Mobile Store - Essar Group

Job Responsibilities:

  - Drive sales of mobiles handsets, accessories and pre-paid connections by promoting various marketing activities, organizing special promotions, displays, events etc in and out of the store.

 - Inventory management and handling complete day to day store operations.

 - Ensure prompt response to customer queries and maintain high quality customer service pre and post sales.

 - Monitor staff performance and also ensure staff development by way of conducting regular training sessions on product knowledge, handling customer queries and on soft skills.

 - Periodic reports on store performance, new initiatives and other pertinent issues to the management.

Key Learnings:

 - Become more organized and planned in managing operations and meeting all deliverables.

 - Ability to work under pressure and meet targets and deadlines

 - Able to respond effectively to changing priorities

May 2006 - Jun 2007

Financial Analyst


Job Responsibilities: - Coordination with cross functional teams such as Purchase, scanning, banking and transaction processing functions and ensure timely payments to vendors. - Resolution of Vendor queries by identifying the errors/ discrepancies in the purchase order vis a vis with vendor invoices.  - Handling other non-payment related vendor queries and resolving the same through direct interactions. Special focus on potentially distressed customers and vendors and address their concerns with high level of professionalism.Key Learnings: - Excellent communication and listening skills - Able to manage a high volume workload  - Ability to work under pressure and meet targets and deadlines

Jan 2006 - May 2006

Customer Service Representative


Job Responsibilities:

 - Handle all inbound calls of the UK customers and respond to customer requests.

 - Provide customers with product and service information, answer their queries, provide them a hassle free service and follow-up, if needed

 - Sell Insurance products and update customer's sales orders in the system on real time basis.

 - Up sell other insurance products and services to the existing and new customers.

 - Redirect the customer calls to appropriate functional staff.


2007 - 2009

Post Graduate

Indian Business Academy
2001 - 2004


Osmania University



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