Work History

Work History
Mar 2009 - Present

Quality Assurance Tester

Bethesda Softworks LLC., ZeniMax Media Inc.

Titles Tested: AMF Bowling Pinbusters!, Brink, Doom II, Rogue Warrior, Wet

  • Run assigned test requests and identify game issues
  • Enter accurate high-quality game issues based on department standards into bug tracking system
  • Test and verify bug fixes
  • Provide thoughtful and professional feedback on gameplay related issues in both written and verbal form
  • Conduct software compliance checks to meet certification requirements across multiple platforms (PC, Playstation 3, Xbox 360)
Aug 2008 - Mar 2009

Customer Relationship Specialist

Mythic Entertainment, Electronic Arts Inc.

Titles Supported: Ultima Online, Warhammer Online

  • Provide assistance and guidance to players through a typed-chat client
  • Ensure high quality support for all customer inquiries through email and in-game support tools
  • Utilize internal development tools as a resource to compile data and conduct daily reports

Education

Education

Academia Santa Maria Reina
  • Received High School Diploma

Awards

July 2009 - QA Employee of the Month Award, Bethesda Softworks LLC.

Skills

Experienced with: customer support, graphic design, software testing, testplan documentation

Software: Adobe Photoshop, Autodesk 3DS Max, Microsoft Office, Playstation 3 SDK, Xbox 360 XDK

Languages: Fluent in spanish

References

Available Upon Request

Professional Affiliations

2009 - Present: Member, International Game Developers Association

2009 - Present: Member, Entertainment Consumers Association