Florina Adriana Opre

Summary

My career goals are to become fully-qualified and experienced in either Human Resources or Paralegal departments, or both, as I have spent the last few years studying in these domains at University. I aim to prove myself and love to get involved and give it my best at work and am looking for a company where I can use all my skills and better myself to further advance in my career.

Work History

Work History
Mar 2014 - Aug 2015

Account Manager

Autobrokergroup
  • Managing a portfolio of clients 
  • Using contacts to generate new business
  • Engaging in project management duties
  • Delivering presentations
  • Attending meetings with clients
  • Maintaining good relationship with clients
  • Filing documents for compliance checks
  •  Involved in generating new clients leads 
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

  • Served as the main liaison between customers, management and sales team

  • Dedicated to continuously improving sales abilities and product knowledge.
Jan 2013 - Jan 2014

Costumer Service Analyst

Cord Blood Center

Described product to customers and accurately explained details and care of merchandise.

  • Greeted customers entering the shop to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and on the telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including shop window presentation.
  • Contributed to annual shop sales of £10000million per year.
  • Scheduled weekly inventory collections and deliveries with vendors.
  • Assisted customers with food selection, enquiries and order customisation requests.
  • Investigated and resolved customer enquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
Feb 2011 - Dec 2012

Call Center Agent

National Institute of Evaluation and Strategy, Romania
  • Applying surveys  of opinion
  • Taking almost 170 calls on a daily bases
  • Resolving any problem that may occur during the call
  • Implemented marketing strategies that resulted in 25 % growth of customer base
  • Politely assisted customers in person and on the telephone
  • Set up and explained new membership contracts
  • Directed calls to appropriate individuals and departments.

Education

Education
Oct 2015 - Jul 2017

Bachelor in Human Resources

University Babes Bolyai, Faculty of Sociology and Human Assitance
Specialization Human Resources,  at Distance Learning
Oct 2011 - Jan 2016

Bachelor in Law

University Babes Bolyai, Faculty of Law
UE Law, General Law, at Distance Learning
Sep 2004 - Sep 2008

Highschool Diploma (Romanian)

National College "Silvania"
Natural Sciences

Skills

Skills

Statistics Software

Good working knowledge of SPSS statistical analysis software

MS Office Package

Good working knowledge of MS Office ( Word, Excel, Power Point ) 

Language

Native Romanian Speaker
Good knowledge of English

Back Office

  • Excellent judgment
  • Strong work ethic
  • Analytical
  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Multi-line phone talent
  • Skilled in call centre operations
  • Statistical reporting
  • Fluent in Romanian
  • Quality control
  • Commitment to quality and service

Aditional Informations

Valid EU Driving License