Florina Adriana Opre


My career goals are to become fully-qualified and experienced in either Human Resources or Paralegal departments, or both, as I have spent the last few years studying in these domains at University. I aim to prove myself and love to get involved and give it my best at work and am looking for a company where I can use all my skills and better myself to further advance in my career.

Work experience

Work experience
Mar 2014 - Aug 2015

Account Manager

  • Managing a portfolio of clients 
  • Using contacts to generate new business
  • Engaging in project management duties
  • Delivering presentations
  • Attending meetings with clients
  • Maintaining good relationship with clients
  • Filing documents for compliance checks
  •  Involved in generating new clients leads 
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

  • Served as the main liaison between customers, management and sales team

  • Dedicated to continuously improving sales abilities and product knowledge.
Jan 2013 - Jan 2014

Costumer Service Analyst

Cord Blood Center

Described product to customers and accurately explained details and care of merchandise.

  • Greeted customers entering the shop to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and on the telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including shop window presentation.
  • Contributed to annual shop sales of £10000million per year.
  • Scheduled weekly inventory collections and deliveries with vendors.
  • Assisted customers with food selection, enquiries and order customisation requests.
  • Investigated and resolved customer enquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
Feb 2011 - Dec 2012

Call Center Agent

National Institute of Evaluation and Strategy, Romania
  • Applying surveys  of opinion
  • Taking almost 170 calls on a daily bases
  • Resolving any problem that may occur during the call
  • Implemented marketing strategies that resulted in 25 % growth of customer base
  • Politely assisted customers in person and on the telephone
  • Set up and explained new membership contracts
  • Directed calls to appropriate individuals and departments.


Oct 2015 - Jul 2017

Bachelor in Human Resources

University Babes Bolyai, Faculty of Sociology and Human Assitance
Specialization Human Resources,  at Distance Learning
Oct 2011 - Jan 2016

Bachelor in Law

University Babes Bolyai, Faculty of Law
UE Law, General Law, at Distance Learning
Sep 2004 - Sep 2008

Highschool Diploma (Romanian)

National College "Silvania"
Natural Sciences



Statistics Software

Good working knowledge of SPSS statistical analysis software

MS Office Package

Good working knowledge of MS Office ( Word, Excel, Power Point ) 


Native Romanian Speaker
Good knowledge of English

Back Office

  • Excellent judgment
  • Strong work ethic
  • Analytical
  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Multi-line phone talent
  • Skilled in call centre operations
  • Statistical reporting
  • Fluent in Romanian
  • Quality control
  • Commitment to quality and service

Aditional Informations

Valid EU Driving License