Florence Mainuddin

  • Edmonton AB

Seeking a position that requires a strong background in communication, organization and leadership.

Human resources professional with proven success in recruitment, conflict resolution, training, development and customer experience.

Service Technician

Work History
Jun 2014 - Present

Service Technician 

ON TIME Service CORP - Edmonton, AB

Providing technical service to watch repairs. The duties include problem solving, customer service and administrative duties. Working in the busiest location in Western Canada and dealing with tight deadlines in a fast paced environment.

Feb 2004 - Present

Youth Peace Builder

YOUCAN - Ottawa, ON and Edmonton, AB

Non-profit organization providing conflict resolution awareness and training to youth 
Trained in all 8 modules of Peace Building, which promotes a conflict resolution to youth throughout Canada. 
Trained youth to better enhance intra and inter personal skills that help benefit the youth within their community, school, and personal lives. 
Led many youth trainings and still currently help with many administrative aspects to help produce different trainings.

Jun 2013 - May 2014

Lead Specialist

Sekure - Montreal, QC

North American company working with merchants to provide broker services. 
Plan various appointments with merchants within a 24-48hour time frame 
Ensure merchants have valid statement information in order to speak with senior analyst 
Dealing with 300-400 outbound phone calls with a goal of 20 appointments per week with an average of 5 statements correctly transmitted

Jun 2011 - May 2013


National Dispatch Services - Montreal, QC

Nationwide company working to meet the 24 hour maintenance needs of large 
retail chains. Actively seek out and procure vendors to meet company needs. Build and maintain relationships with contractors and customers throughout Canada. Produced quotes to be approved by VP daily.  
Being proactive about every job at hand. Work daily independently and as a team member managing and overseeing projects with 4 hour to 24 hour deadlines from dispatch to closure. Proven success in fitting the right technician to complete each job.  
Plan various projects and ensure they are completed within budget and time-frame. Dispatch over 100 jobs a week. Attention to detail was essential in every day tasks that went alongside in being very organized.  
Maintained excellent communication between dispatcher, VP, sales and customer service

Jan 2008 - Apr 2011

Human Resources Assistant

H20 - Ottawa, ON

Private held company providing maintenance and staff for residential and commercial aquatics facilities. Oversaw between 75 and 300 staff members 
depending on the season. Responsible for the hiring of over 250+ staff. 
Ensured all employee sheets and personal data information were sent in at certain 
deadlines to payroll. 
Made the core scheduling for over 70 sites and ensured it coincided with the staffs' 
Various tasks such as Data entry, invoicing, payroll and database/spreadsheets. 
Created different memos for staff to ensure their presence for mandatory staff 
trainings and evaluations. Conducted health and safety, orientation and employee training.


2006 - 2010

BA in Business Administration with a concentration in Human Resources

Carleton University