Mary L. Fleischhauer

At Pep Boys I create and execute product displays to promote products and keep them well organized. I also analyze customer’s product need in order for them to be well prepared for the work ahead and helping to build good customer relations. A big part of my duties is to inform customer of sales and other items needed (add-on sales) to help them get the job done right the first time. I also cashier, answer phones, and stock. We promote great customer service to get the job done right the first time.

I was also named employee of the month for January 2011!

While at Bennett's I designed in-store product advertisements to increase product awareness. This was done nearly every two to three months. I also diagnosed customer’s plant problems in order to help solve their plant ailments. I would suggest productsto help customers achieve desired results, whether it was to cure a plant problem or promote healthier and more lush growing conditions. I also was a cashier and answered phones. My number one priority was great customer service.

My job was to ensure that customer’s information is correctly entered so policies are written properly and to review policies and services to guarantee adequate coverage and protection.

I tried to create a comfortable and relaxed atmosphere to ensure customer retention and satisfaction remained high. I also called customers in order to set appointment to update policies and insure customer satisfaction.