Printing tool Download PDF

Work experience

Feb 2013Jul 2014

Registration Clerk

Doctor's Hospital Tidwell

I was responsible for greeting incoming patients, distributing paperwork, entering in pertinent information, including insurance and demographic, and handling the processing of insurance.


  • Handle inquiries and patient intake.
  • Maintain updated bed ability and facility services information.
  • Ensure all papers are properly filled out and input into system.
  • Maintain daily schedules.
  • Enter and verify that all patient demographics and billing information correctly entered/verified at time of check in.
  • Process encounters daily for and balance to co-payments.Collect balances due at time of check in.
  • Direct patients to relevant areas of building.
  • Answer phones.Assign patients to room.
  • Obtain signed statements.
  • Store patients' valuables.
  • Record payments.
  • Keep admission desk clean and organized.
  • Perform insurance data entry.
  • Contact nurses and doctors about surgeries and meetings.


Aug 2011Aug 2013

Studio Art

Lamar University
Aug 2009May 2011

General Studies

Houston Community College


I want my employers to feel as though i am dependable. I will go above and beyond to make my coworkers comfortable depending on me for whatever needs I may be of service with.
Honesty is of utmost importance to me. In line with that, I will always attempt to as honest as possible to avoid any possible mis-communication that could occur.
Being flexible is an important part of any work place and in an effort to make the office and pleasurable place to be, I tend to try and be as pliable as possible.
Accept Feedback
I try my best to accept feedback, both positive and negative, in an effort to better myself. This applies not only to my work environment but outside of work as well.
Conflict Resolution
I have had many experiences in which I've had to master a wide range of conflict resolution skills. I pride myself on being able to get along and resolves issues, with not only clients, but co-workers as well.
When it comes to completing my work goals, I am competent and confidant. I will follow the guidelines as close as possible to ensure an high degree of professionalism and accuracy.
I am able to adapt to various work environments, while maintaining my composure and efficiency.


Jolene Guiterrez/ Registration Clerk and Billing Coordinator