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I have worked in roles ranging from team member to manager to director.  Majority of work has been as a technical writer and as a project/product manager.  Skills and style are highly adaptable to numerous fields, but most of my work has been in some form of software, whether client-server applications, web applications, and embedded software and systems in automotive engineering.  I have excellent communication and interpersonal skills, an effective management style, the ability to learn new skills quickly and effectively, and unique problem solving abilities.

Work experience

Dec 2005Mar 2009

Technical Writer/Project Analyst/Process Consultant

Panasonic Automotive Systems of America

Wrote, Managed, and Maintained project and process documentation.Responsible for final review and edit of project and process documentation prior to executive approval.Implement and ensure CMMI implementation and process adherence by informing project teams of existing process and improvements, through a dedicated SharePoint site, as well as conducting process audits and software quality assurance reviews.Analyze data collected from various project activities and convert into meaningful project metrics for review by upper management.Representative to the Engineering Group Tools team (tools included IBM Change, DOORS, and SharePoint) to build views, maintain databases, build metrics, and generally enhance applications’ interfaces. On-site contact person for all contract employees from a specific supplier.Train all new personnel on current processes and multiple software applications.Created and maintained process management system.Manage and schedule Test Engineers (consisting of approximately 30 persons in 3 locations) for all software releases for all products.Led the design, development, and implementation of a web-based application to process, workflow, and track test requests.

Jan 2005Dec 2005

Product Manager/Business Development Manager

ABOL Software

Developed, produced, and maintained user manuals for various proprietary software applications. Performed extensive product testing and usage monitoring. Coordinated and managed the implementation of web-based software application for new customers and upgrades for existing customers. Monitored application usage to ensure productivity and proactive problem resolution. Managed, wrote, and developed e-newsletter for internal and external distribution to existing and potential clients. Developed user manuals for proprietary software.

Dec 2003Dec 2004

Director, Advertising and Marketing

Danckaert Woodworking Machinery Co.

Formulate marketing strategy for importer/distributor of industrial woodworking machines. Strategy includes personally designing and placing print advertising in major trade publications, designing and implementing new branding standards, redesigning and maintaining the company’s web site, and marketing for major trade shows. Met with and maintained business relationships with representatives from publications, machine manufacturers (suppliers), and existing and potential customers. Also managed books for Accounts Payable on an interim basis.

Jan 2003Dec 2003

Office and Financial Services Manager

Premier Management, LLC

Managed books and accounts for property management corporation that owns and operates two apartment complexes in Georgia, each with several hundred units. These accounts included operating accounts for the management company, Premier Management, but also all of the accounts for each of the two apartment complexes, such as standard operating and payroll accounts, and security deposit accounts held in escrow, for a total of over ten major accounts, with each account containing an average of twenty sub-accounts. Managed time reporting software, ran and exported reports, and managed payroll account. Dealt directly with tenants to interpret maintenance needs and managed all maintenance technicians.

Dec 2000Dec 2002

Technical and Proposal Writer

Affiliated Computer Services, Inc (ACS, Inc)

Wrote and managed the development and production of proposals to win new business. Managed, wrote, and developed newsletter for existing and potential clients. Developed user manuals for proprietary software. Trained new employees on the use of proprietary software applications. Developed and maintained web help and online user manuals using RoboHelp. Participated in Requirements Analysis and planning meetings with new clients. Performed extensive product testing during the development of user manuals for new proprietary software applications or upgrades to existing applications.Analyzed products for possible enhancements.Instrumental in the rollout and implementation of Capability Maturity Model (CMM) by creating new processes, reengineering existing processes, and ensuring their proper implementation and adherence.

May 2000Dec 2000

Intern to the Executive Producer

The Weather Channel

Carried out the duties of an Associate Producer.Wrote and edited Stories. Researched for stories and projects. Made contacts and conducted interviews. Logged, dubbed and time-coded videos. Communicated with multiple departments.


Sep 1998Dec 2000

Bachelor of Arts

Kennesaw State University

Also worked as student and teaching assistant.  Duties and responsibilities included assisting professors with various classroom and office duties, including teaching and tutoring students, answering inquiries, reports, recorded physical inventory of equipment.