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Network Design & Administration
Creating and implementing templates to match the appropriate network hardware and configurations with the needs and budget of the customer.
Putting solutions in place with zero or minimal impact to the customer
Communication Skills
Understanding ideas and interpreting them to other parties, in their respective realms of familiarity.
System Administration
Maintaining server hardware, software, and ensuring functionality.
Customer Service
Ability to deal with a problem without negatively impacting the customer, and following through the process to completion.
Technical Support
Fixing problems and helping end users understand how to avoid them in the future.


Certified, progressive IT professional with consistent success in end-to-end management of production-level technology systems. Self-starter, team-oriented leader with proven ability to successfully manage multiple complex IT challenges efficiently and creatively.

Technical Expertise

Technical Expertise

  • Windows operating systems and server systems for workstations and servers, including: Windows 95, 98, NT, 2000, XP and Vista (x86 and x64); Windows Server NT, 2000, 2003, and 2003 R2; Microsoft Exchange Server; Microsoft Office Communications Server 2007; and Active Directory.

  • Basic knowledge of phone systems and technologies

  • Windows Mobile and Blackberry devices

  • Basic knowledge of Linux, both as a desktop and as a server OS

  • Networks and protocols, including: LAN/WAN; DNS; WINS; NetBios; TCP/IP; DHCP; SMB/CIFS; and NFS.

Work experience

Jun 2008Oct 2009

Computer Systems Manager

HDR, Incorporated

Acquired CUH2A, Inc. in June 2008.

Promoted to manager when CUH2A was acquired by HDR, Inc.

  • Integrate systems from the CUH2A organization into the HDR organization.

  • Manage budgets, inventory, software, equipment and users.

  • Coordinate IT initiatives between local management, former corporate management, and new corporate management groups.

  • Maintain, upgrade and migrate file, database, ghosting, licensing and print servers to new corporate standards.

  • Work with vendors, contractors, and outside technicians to efficiently fix problems.

  • Manage IT infrastructure for 65-user office with one field location.

  • Supply IT needs for office consolidation.

  • Implement new plotting system, including two plotters, scanner, controller, and cost recovery software.

  • Manage software deployments using group policy, New Boundary's Prism software, and login scripts to scale deployments.

  • Creatively explore new options for connectivity issues faced by CDC Field Office, including support and testing of 3G and 4G wireless internet options.

May 2004Jun 2008

IT Support Specialist and System Administrator

CUH2A, Incorporated

Relocated to Atlanta when position became available.Served as a relay point to help corporate groups understand local management needs and motivations, and applied technology necessary for production.

  • Maintained and supported a 100-user office across 3 locations as sole IT support staff.

  • Maintained office peripherals, including Canon and HP (network and local) printers, Oce plotters, scanners, various projectors and intelligent whiteboards.

  • Created open channels of communication between local office management and corporate IT management, and communicated changes to management and end users.

  • Administered videoconferencing system, including troubleshooting configuration and connectivity issues on both IP and ISDN Polycom equipment.

  • Supported LiveMeeting, Microsoft Office applications, Citrix, Prolog, AD, Exchange/Outlook, Acrobat 5.0-7.0, Creative Suite, AutoCAD, ArchiCAD, and other similar miscellaneous software.

  • Redesigned and rebuilt network, and SOHO firewall, and implemented Linux SMTP relay for multiple relocations of project office supporting construction at the Centers for Disease Control and Prevention (CDC) Roybal campus.

  • Upgraded network infrastructure to Nortel Networks switches and configured standard L3 items. 

  • Supported initial setup and established local support for CDC Ft. Collins, CO project field office.

  • Implemented Track-IT helpdesk support system. 

  • Built File, Print, Database, and Ghost servers. 

  • Designed and built test environment for Microsoft Office Communications Server/Live Communications Server. 

  • Upgraded and provided onsite support for Riverbed Steelhead data deduplication device. 

  • Installed and configured Tandberg/Exabyte tape backup systems with CA Brightstor ArcServ.

May 2002May 2004

Helpdesk Support Specialist

CUH2A, Incorporated

Began work 3 weeks after graduating college; Provided a wide variety of support as helpdesk for national firm, renowned for excellence in BSL-3/High Containment Laboratory design.

  • Supported 200 users as Helpdesk at corporate headquarters.

  • Collaborated with 10-person IT support team to streamline company technology initiatives.

  • Implemented Symantec Ghost solution for efficient mass deployment of workstations and laptops.

  • Performed office wide client upgrade from mixed NT (Workstation / Server) and 2000 (Workstation / Server) domain to XP / Server 2003.

  • Upgraded 100 laptops to Windows XP platform from 95/98/NT/2000.

  • Supported PC's, laptops, printers, and associated hardware

  • Remotely supported mobile users and devices.



Bachelors of Science

Liberty University


Nov 2009Present

CompTIA A+