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Frank Wolfe

Experienced Project and Delivery Manager

Summary

My strength is partnering with business leaders to design and manage systems that improve their results through automation. I have worked primarily in the pharmaceutical, insurance, financial and technical service industries on a wide variety of platforms consistently delivering on time, cost effective solutions with results impacting the bottom line.

Work experience

2017Present

Delivery Manager

Bluewolf, an IBM company

Responsible for the delivery of client projects and management of technical resources with direct reports specializing in Data Services & Architects and Quality Assurance.  Assist in pre-sales support for financial services prospects.

  • For a large global electronics company, assumed management of data migration workstream to deliver conversion of multiple legacy systems to salesforce CPQ on time.
  • Architect of data migration plan for a leading Media & Entertainment firm moving to a new event management system. Challenges included data deduplication between multiple sources without consistent identifying elements, and changing requirements including post implementation.
  • Supervised resources on data integration and migration projects and performing QA in diverse industries, i.e., insurance, environmental, telecommunications, and financial services. Review architecture, technical plans, and code prior to delivery to clients.
20122017

Vice President

BNY Mellon

Development Manager and Application Architect for 1600 user salesforce.com implementation, supporting multiple lines of business for the Wealth Management division.

  • Technical Lead responsible for the design and development of CRM application with heavy integration to internal applications.
  • Managed a team of eight developers both on premise and off shore.
  • Maintain application data source transparency through the use of SOAP web services hosted on iWay Service Manager Middleware via embedded VisualForce UI components.
  • Implemented Platform Encryption using salesforce Shield product, developing workarounds for functionality which does not yet exist.
  • Transitioned from outsourced implementation team to a blended team of geographically diverse resources, both employees and outsourced.
  • Created deployment standards for Force.com applications.
  • Migration from decade old Siebel application to Salesforce.com.
20062012

Vice President, Project Management

CIT

As leader of the Enterprise Project Management Office and Testing Center of Excellence for Bank Holding Company with a global staff of 35:

  • Governance of a $50M technology project portfolio crossing multiple lines of business.
  • Owner of SDLC process, Executive metrics and reporting for IT.
  • Execution of roadmap to complete adoption of COBIT framework.
  • Successfully managed program to remediate all regulatory related technology issues.
  • Created the technology plan for outsourcing operations for the Student Lending division.
  • Developed five year plan for the mainframe platform that aligned the cost structure of the environment with the strategy of all business supported by it.

As Project Manager for Cloud Computing initiatives:

  • Designed, built and implemented the salesforce.com SFA application and integration strategy and managing projects with Enterprise wide impact on the force.com platform.
  • Automated Enterprise Credit Prequalification approval process working directly with the Chief Credit Officer. The solution increased processing efficiency by filtering deals which do not match the company's lending strategy early in the process and focusing efforts on deals with better margins.
  • Reduced time spent to receive final credit approval in multiple business units by reengineering the process and utilizing early adoption of approval process and workflow rule features.
  • Created the SFA Support Group and established the policies, procedures and Service Level Agreements for all salesforce.com applications, working closely with the Global Sales Office. This included managing R&D lab to explore and exploit new platform features.
  • Managed numerous SFA projects including the global rollout of salesforce.com for multiple Business Units, and complimentary applications in the areas of asset valuation, customer service level metrics and credit limits.
  • Drove adoption in sales teams by integrating salesforce.com with back office systems by leveraging enterprise SOA implementation and using Visualforce to mirror the UI of those systems.
  • Eliminated duplicate data entry and reduced the time to on board new deals by creating interfaces between salesforce.com and multiple receivables systems to.
  • Brought domestic payroll change approval process into compliance with internal policies and GLBA regulations through automation. Created customized security which mirrored payroll system using Apex triggers.
20012006

Manager, Applications Development and Support

PDI Inc.

Brought on as the technical visionary for a large pharmaceutical contract sales and marketing services company. The primary business problem was streamlining the way over 3,000 sales reps, working out of home offices, interacted with customers and the corporate headquarters.

  • Led the CRM Steering Committee which set the direction for all customer facing applications.
  • Project Manager for Siebel ePharma7 and salesforce.com system implementations.
  • Responsible for legacy AS/400 and SQL Server based call reporting and sample management systems
  • Completed an in-house, web-based expense reporting system including development and technical support of rollout to field sales representatives.
  • Led the integration of the expense reporting system with PeopleSoft Finance and HR systems
  • Reduced dependence on costly, outsourced, voice response system, by designing an on-line applicant screening application for recruiting department.
19982001

Senior Analyst/Programmer

Selective Insurance
  • Senior member of newly created e-Business development team. Responsible for design and coding of extranet applications for regional Property & Casualty Insurance Company and all subsidiaries.
  • Applications include: claims inquiry, billing inquiry, just-in-time forms, agency information, timecards, bulletin board and multiple on-line surveys.
  • Also responsible for the design and implementation of LDAP-based security for web applications and creation/enforcement of coding standards.
  • Created and taught a series of HTML workshops for legacy systems programming staff.
  • Development environment is Cold Fusion, JavaScript, HTML on NT/IIS with some ASP, PL/SQL, and net.Data macros. Databases utilized include: Oracle 7 & 8, DB2 v5 and SQL Server 6.
19961998

Supervisor, Operations and Technical Support

Fisher Scientific
  • Responsible for design, implementation and support of internal network for chemical manufacturing division.
  • Installed and configured AS/400 model 510 running v3r7 including TCP/IP, HTML gateway, Client Access, remote sites, mainframe connectivity.
  • Designed and managed installation of category 5 cabling for 250 nodes, fiber optic backbone.
  • Saved $137,000 in first year through standardization of PC purchasing and management of outside consulting contracts.
  • Headed warehouse automation project team, which increased productivity 50-60% through the use of radio frequency terminals and bar code technology.
  • Provided support for AS/400, 150+ PCs, three NetWare file servers and an older VAX system.
  • Developed Intranet infrastructure for finance and marketing projects.
  • Supervised department of four.
19881996

Lead Technology Analyst

Butler International
  • Responsible for analysis and implementation of technology in areas where it gives the company a strategic advantage.
  • Design, code, and maintain corporate Internet site to enhance internal recruiting systems.
  • Implementation of a COLD system, which resulted in a $50,000 annual savings.
  • Design and implement an electronic storage and retrieval system utilizing Lotus Notes for payroll time tickets, which will produced an annual savings of $60,000.
  • Design and implement an imaging system that will facilitate the processing over 160,000 AP invoices a year.
  • Implemented a maintenance tracking, inventory control and invoicing system for fleet maintenance subsidiary that supported their market expansion.
  • Designed and installed an AS/400 network with over fifty sites in three countries.
  • Developed an automated payroll time-entry system, which resulted in a staff saving of 40.
  • Eliminated VM/SP on mainframe through upgrade to ES/9000 and VSE/ESA savings of $20,000 per year.
19871988

Programmer/Analyst

Logos Corporation
  • Responsible for products comprising 80% of customer base for software firm specializing in artificial intelligence application, which performs natural language translation.
  • Established programming standards and development methodology for all products/hardware environments supported by the company.
  • Provided on-site technical support to field offices and customers worldwide.
19841986

Applications and Systems Programmer

Prudential Insurance
  • Responsible for quality assurance and system control of payroll system.
  • Performed systems support for large internal departmental network.

Education

Certifications

2008Present

PMP

Project Management Institute
2017Present

Platform Developer 1

Salesforce.com