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FIRDOUS BAIG

Executive

Summary

Client-focused executive,dedicated to exceeding client expectation,maintaining strong,fruitful working relationship with customer to gain their trust and respect,offering these core strength:

  • Create and support client retention strategies for existing customer base and for new customers.
  • Strengthened working relationships with clients, utilizing excellent communication techniques.
  • Customer care skills – Solutions oriented and results driven attitude.
  • Strive for success and growth.

Work experience

21st Feb 201220th Aug 2016

Relationship Executive

Logicserve Digital Pvt Ltd
  • Handling Sales team as well as Telesales for the expansion of business.
  • Maintaining relationship with the clients for the expansion of business.
  • Handling Operations,Social media and promotional Campaigns.
  • Working on Google ad words and Display marketing for the merchant product promotions.
  • Developing feedback or complaints procedures of customers for better viewer experience.
  • Training New Joiners, and maintaining hygiene of website.
  • Sending Newsletter to subscribers.
  • Preparing Daily, weekly & monthly report of the product.
  • Worked for multiple websites: voucherking.uk, leroicoupon.fr, gutscheinheute.de, couponregali.it and couponraja.in (offline).
  • Creating and developing the process for the success of the website.
16th Jan 2017Present

Working as an chat executive

Sutherland Global Services
  • Take chats and help customer with positive attitude.
  • Help other colleagues with technical details.
  • Give support to new joiners when SME is not around.

Education

20082011

Bachelor of Commerce

KB girls college

Certification

20112012

Diploma In Software Application

Skills

Soft skills
  • Assertive.
  • Adaptable.
  • Analytical and insightful.
  • Knowledge sharer.
  • Ethical.
  • Team builder, Leader and player.
  • Willingness to learn.
Technical Skills
  • MS word, MS PowerPoint, MS Excel and MS Outlook.
  • Basic OF HTML and Photoshop.
  • Google Analytic and Google ad words.
  • Basic of SEO and PPC.
Digital Channel
  • Social Media Marketing and Management.
  • Content creation, Optimization and Marketing.
  • Online Reputation Management.
  • Email Marketing.
  • Integrated Digital Marketing.

Honor and Award

Quality champ award for Offline merchant partnerships - Logicserve Digital pvt ltd 2015.

Top performer award for AT&T chat process - Sutherland Global Services 2017.

Appreciated with 5 awards in a year(April,May,June,July,Jan).