Download PDF

Fiona Burke

An articulate communicator; skilled in quickly engaging team members and audiences, establishing rapport and developing strong relationships.

Work History

Oct 2015Present

Front Office Supervisor  

Griffith Halls of Residence
  • Providing administrative support to the sales administrator and manager.
  • Ensuring clear handovers between staff, ensuring feedback is always given and received for tasks completed and outstanding. 
  • Assisting with the marketing initiatives of GHR to potential residents
  • Maintaining  and promoting discipline levels and assist in conflict resolution between 630 students.
  • Ensuring in depth knowledge of all aspects of the booking and payment process through the online website.
  • Hiring , training and supervising temporary summer staff.
  • Ensuring all data is entered into the system and assisting in the processing of applications for national and international clients.  
  • Liaising with clients and summer groups ensuring they are familiar with our campus & residence policy .
May 2015Sep 2015

UCD Accommodation Assistant 

University College Dublin 
  • Checking in residents and welcoming new arrivals.
  • Issuing new cards to residents in a helpful and efficient manner.  
  • Conducting surveys in apartments across campus ensuring facilities comply with company policies and procedures. 
  • Performing analysis on materials and managing health & safety aspects. 
  • Liaising with residents and maintenance team, ensuring rapid handling of maintenance requests.
Jul 2014Jul 2015

Administration & Production Assistant

Fidget Feet Aerial Dance Theatre
  •  Festival Assistant at the Irish Aerial Dance Festival June 2015  liaising with 160 participants,performers and teachers throughout a three week event &  class schedule.Ensuring all aspects are running smoothly and problem solving where necessary. Promoting the festival online, organising social events within the festival, managing payments for accommodation and classes. 
  • Tour Assistant at the Elves and The Shoemaker Nationwide Tour March - May 2015 - Co-ordinating the tour including travel, performance time and accommodation. Contacting 16 venues and analysing sales, conducting a resourceful digital marketing campaign and office administration. 
  • Production  Assistant for several large outdoor crane gigs including Bestival Isle of Wight 2014,  Clifden Arts Festival 2014 and Waterford Spraoi Festival 2014. Tasks included: creating  confidential contracts, booking travel, marketing campaigns, maintaining team schedules and budgets.  
  • Administration  Assistant for Aerial Research in Iceland and Norway 2015, tasks including booking flights, liaising with international  performers and our creative director. This required an ability to partner well with senior management and track success of the research trips.  
Jul 2014Oct 2014

Producer & Assistant Stage Manager 

Tiger Dublin Fringe Festival
  • Producing "Bastard : A Family History"  and organised the posters, press release, radio interviews, newspaper reviews as part of the marketing campaign and resourcefully created a programme.
  • Monitoring daily operations, team tasks, bookings and  budgets to ensure yield targets were met. 
  • Assistant Stage Managing "Megan and James Hootenanny" which involved 16 acts and over 40 performers. Presented positive team leadership  to a group committed to increase quality and productivity during the show.  
Sep 2013Apr 2014

Administration & Gallery Assistant 

VOID Gallery , Derry
  • Carrying out administration and front of house tasks. 
  • Promoting policies and actions to make the visitor's  experience safe, secure and high quality.  
  • Liaising with the public, artists and media before an exhibition opening.  
  • Identifying art works to visitors and using my knowledge to maximum efficiency.
  • Reporting on a timely manner with excellent communication skills and professional presentation.

Education

20122015

Bachelor of Arts English & Art History 

University College Dublin, Belfield , Dublin 4 

Honours Degree

20112012

Edexcel Art, Craft & Design Diploma

North West Regional College, Limavady, Co. Derry

Distinction Diploma

20092011

Irish Leaving Certificate

Loreto Convent , Letterkenny, Co.Donegal

Honours Leaving Certificate

Skills

Interpersonal Communication  
Creativity & Writing 
Administration & Management 

Achievements

Theatre & Production

  • Produced "Stella Full of Storms" in Theatre Upstairs which received 2 nominations at The Dublin Gay Theatre Festival Gala Awards May 2015. 
  • Co-Produced "Othello" in UCD which entertained 30 secondary schools from all around the country, January 2015. 

Arts & Culture

  • Current Volunteer at Pallas Projects.
  • Assisted Peachy Dublin's Art Exhibition in aid of Aware Ireland at Temple Bar Gallery & Studios May 2015 & Bloom Fringe public art installation June 2015. 
  • Exhibited own work in Northern Ireland and was invited to the 2013 Turner Prize launch night. 

References available on request