Liliana Fino

Liliana Fino

Receptionist at a Cruise Ship

Skills

Leisure, Travel and Tourism Professional

Skilled in:

  • Animation;
  • Customer Service;
  • Concierge jobs related inland and at sea and river;
  • Hospitality;
  • Languages: Castilian Speaker, English Speaker, French Speaker;
  • Marketing/Promoting;
  • Program Coordination;
  • Tour Guiding;
  • Tour Escorting;
  • Tourism Industry.

Work History

Work History
Dec 2013 - Oct 2014

Receptionist, Tour Escort, Program Coordinator

PT Cruises
Mar 2013 - Oct 2013

Receptionist

Amawaterways
Jun 2011 - May 2012

Tourism Officer (Trainee)

Camara Municipal (Town Hall) da Marinha Grande
Aug 2005 - Aug 2010

Tourist Information Centre Advisor

ERTLF

Provide touristic information for local area;Sell of promotional produtcs.

Feb 2007 - Nov 2009

Receptionist

Movijovem

Clients Check-in and check out;Statistic registrations, Inventory and Records;Reserves execution and registry;Provide information about the unity services;Provide touristic information for local area;Reception and registry of products (purchasing) and stock managing;Ensure cleanliness of the unity and quality of customer service;Sell of products/services provided by Movijovem.

Dec 2005 - Nov 2006

Socio-Cultural Animator

Mosteiro de Santa Maria da Vitória

Organize and make animation activities;Make guided visits to the monastery to schools and public in general.

Education

Education
Sep 2001 - Dec 2005

Bachelor

Instituto Politécnico de Leiria

Certifications

Certifications

Events Manager

.

Socio-Cultural Animator

.

Environmental Education Instructor

.

Trainning

.

First Aid

.
Jan 2013 - Present

STCW 95

- Certificate of Basic Safety - Certificate of Crowd Management - Certificate of Safety for personnal providing direct service to passengers - Certificate of Familiarization on passenger ship - Certificate of proficiency in security awareness - Certificate of proficiency in designated security duties

Skills

Skills

Tour Escorting

Castilian Speaker

French Speaker

English Speaker

Marketeer/Promoter

Customer Service

Tour Guiding

Hospitality

Tourism Industry