Cinema Worker, Gold Lounge Cinema Worker
Reading Cinema Courtenay
In April of 2014 I began my employment with Reading Cinemas. As a Cinema Worker, my roles and responsibilities are in primarily customer service, selling tickets/food and drink, handling money and managing tills, and assisting/directing customers to the correct cinema. Additionally, I have responsibility regarding the maintenance and upkeep and cleanliness of the complex, making sure the correct stock is available and accessible, and cleaning cinemas with haste between film sessions.
Most of the time however I work upstairs in Reading's Gold Lounge. This is a position I far more enjoy for its hospitality aspects. Working in the Gold Lounge has provided me with experience in the following areas;
- Bartending: Experience making serving alcohol - making cocktails, pouring wine/beer. This has also allowed me to gain a further understanding of liquors, allowed me to experience and evaluate different levels of intoxication and to make informed decisions regarding selling alcohol to inebriated patrons.
- Waiting: Bringing meals, drinks and deserts through to customers in a timely manner, whilst not being a hindrance or distraction from the film. Additionally, waiting in pitch darkness has allowed me to wait with full vision much more efficiently.
- Barista: While I have not participated in official barista training, my colleagues showed me the ropes of the espresso machine, and since then my passion for coffee has allowed me to learn via doing, reading, and watching others, to a point where I am confident with the quality of the coffees I produce. This is an art that I would like to master further.
Front of House: Similar to the customer service roles I have in the mainstream cinema. However, the nature of the Gold Lounge means that more time and interactions are spent with each individual customer, and so relationships are built with regular customers. We are encouraged and expected to make more of an effort to provide customers with a 'first class' experience in the Gold Lounge, however I personally ensure that all customers, no matter which area of the complex they are in, receive friendly, welcoming and genuine customer/employee interactions.