ASSET RECOVERY MANAGER
Credit Union, City, State
Directed a team of eight collectors. Ensured that staff members complied with FDCPA guidelines. Conducted training and team development sessions. Hired and terminated staff as required; prepared performance evaluations.
- Recovered $35,000 in charged off collateral.
- Implemented a new goal oriented business plan detailing objectives, costs and accomplishments.
- Reduced delinquencies 20%; automated processes to achieve productivity.