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Filip Kazda

Team Lead / NRC SGI Support

Summary

Results oriented leader with solid technical background and strong interpersonal skills. 

Experienced team leader of Tier 2 network support team with proved knowledge and determination while developing from 1st level technician to 2nd level team leader. Highly motivated personality with strong communication skills. Well versed in fast paced multicultural environment. Swift learner and reliable team player.

Work experience

Jan 2015Present

Teamleader

AT&T Global Network Services – Brno, Czech Republic
Supporting Tier 2 team of 19 people located in Brno. Reporting to remote manager in US. Responsible for local team operations, day to day problem resolutions, escalations and incident handling. Involved with interviewing and hiring. Experienced with performance reviews and motivating. Involved in project planning, implementation and final performance review. Evaluating and improvement of processes.
Sep 2011Dec 2014

Team Leader/Shift Leader

AT&T Global Network Services
Jul 2011Sep 2011

Tier 2 Network technician

AT&T Global Network Services 
Jun 2010Jun 2011

Tier 1.5 Network Technician

AT&T GLOBAL NETWORK SERVICES
Jan 2010Jun 2010

Tier 1 Network Technician

AT&T GLOBAL NETWORK SERVICES 

Certifications

2013Present

AT&T Supervisory Excellence training

AT&T
2013Present

ITIL Foundation 2011

EXIN
20142017

Cisco CCNA

Cisco

Education

Skills

Languan