Amy Barrios

Amy Barrios

Interest

System Implementations

End-User Training

Technical Writing

Gap Analysis

QA / Regression Testing

Data Conversions

Business Requirements

Visio

Visual Basic

Advanced Microsoft Excel

Microsoft Project

Process Improvements

Summary

An energetic, results-oriented professional with strong analytical skills and eleven years experience in Information Management / Information Technology.Demonstrates the ability to work well across all levels of the organization.  An accomplished subject matter expert specializing in software testing and knowledgeable in all phases of the Software Development Life Cycle.

Work History

Work History
2005 - 2008

Business Analyst

Trinity Industries
  • Gathered and documented business requirements and enhancements for proprietary asset management system
  • Performed analysis of existing business processes and procedures and made recommendations for improvements
  • Created QA Test scripts and lead QA Testing effort
  • Served as a liaison between the end-users of asset management system and IT developers
2003 - 2005

Business Analyst

Citigroup
  • Defined new system requirements and provided necessary leadership to ensure those requirements were met
  • Performed user acceptance testing, end-user training, and post-conversion production support
  • Converted data from legacy to UNIX-based reconciliation system
  • Served as liaison between IT Department and internal client throughout all phases of the SDLC
  • Documented business processes and procedures in preparation for internal audit
2001 - 2003

IT Consultant

Robert Half Consulting
  • Assisted client in recognizing and anticipating customer needs during the transition of billing functions from a regulated to a deregulated market
  • Researched, analyzed, and resolved market-related billing issues throughout the full system development lifecycle
  • Conducted comprehensive data audits after pilot and market-open conversion efforts
2000 - 2001

Management Consultant

PriceWaterhouseCoopers
  • Created design documentation, user interface documentation, system test scripts, process flow documentation, project architecture diagrams, and end-user training manuals
  • Tested new version releases before delivery to client to ensure software functionality met user requirements
  • Identified and prioritized system requirements and enhancements based on market policy
  • Re-engineered user interface functionality for PCS sales and service departments
  • Converted customer records from legacy system to Integrated Desktop
  • Tested conversion code for accuracy and completeness and assisted with the resolution of problems associated with the code
  • Designed and implemented on-line help documentation for new application
  • Designed a Test Problem Reporting application which decreased time required for working trouble tickets by 15%
  • Developed an application designed to support the calculation, reporting, and analysis of commission payments
1997 - 2000

Business Systems Analyst

SBC
  • Researched and analyzed business processes and procedures via direct client consultation and identified techniques designed to bridge gaps in existing processes
  • Developed strategies designed to make ongoing improvements that supported system flexibility and performance
  • Researched and gathered business requirements to ensure adherence to customer needs
  • Implemented a UNIX-based customer care and billing system into seven wireless markets nationwide
  • Provided end-user support for market managers and customer care representatives
  • Directed compensation representatives during the parallel production and conversion phases of the implementation
  • Served as liaison between IT Department and internal client to ensure business requirements were met
  • Developed and conducted training programs emphasizing system instruction for all levels of market employees

Education

Education

B.A. - English

University of Texas at San Antonio

M.B.A.- Software Development & Design

University of Dallas

Skills

Skills

Professional & Technical Skills

System Implementations End-User Training                      Technical Writing Gap Analysis QA / Regression Testing Data Conversions Business Requirements Visio Visual Basic Advanced Microsoft Excel Microsoft Project Process Improvements