Summary

Motivated, personable business professional with a degree in Multimedia and a proven 20-year track record as a determined leader in sales, support, and various management positions.A talent for quickly mastering the latest technology and trends.Diplomatic and tactful with professionals and non-professionals at all levels.Accustomed to handling time-sensitive and highly demanding issues.Demonstrated history of exceeding company expectations.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences.Thrives in deadline-driven environment.Excellent team-building skills.

* Former position as Flight Line Manager supervising entire ground crew at one of the countries busiest private business airfield.

* Former position as Warehouse Manager for one of the Midwest's largest golf and tennis retailers.

* Former position as Vista Reports Manager supervising a Quality Control department which contributed to a remarkable 52% improvement of the entire call center performance and productivity.

* Performed duties as a Lead Trainer training new hires.

* Contributed to a 46% increase in group and season ticket sales for a championship professional soccer team.

* Won several sales events designed to increase ticket sales.

* One of ten people selected to pilot launch exclusive Sales support via a chat-based medium.

* One of ten people selected to pilot launch Digital Voice support via a chat-based medium.

* Created web-based coaching vehicle to improve internal communication.

Interest

Creative writing, social media marketing, golf, volunteering, hiking, independent films, art galleries, and reading.

Custom

2009 National Novel Writing Month Contest Winner

1996 Winner of the Barnes & Noble Award for Poetry

Objective

Obtain a career position with your company where I will immediately transfer my experience in management, sales, interactive support; and my enthusiasm for hard work. 

Work History

Work History
Mar 2001 - Mar 2009

IP Specialist

Comcast Cable
Provided e-chat sales and technical support for the entire network infrastructure including Cable TV, Internet, and Digital Voice services. Rectified operating systems, e-mail, on-line connectivity, video, and digital voice equipment. - One of 6 people selected from the entire eCare department to launch the tri-services support team. - One of 10 people selected to pilot launch exclusive Sales support via a chat-based medium. - One of 10 people selected to pilot launch Digital Voice support via a chat-based medium. - Created web-based coaching vehicle to improve overall internal communications. - Recognized for perfect attendance, outstanding technical support, and exceeding all available quotas.
May 1995 - May 1996

Account Executive

Kansas City Attack
Marketed group and season tickets for a championship professional indoor soccer team. Created and participated in live pre-game and half-time shows. Developed marketing and promotional events for players and public appearances. Engaged in pre-game and post-game media duties. - Contributed to a 46% increase of group/ticket sales. - Won several sales promotional events designed to increase ticket sales. - Provided complimentary tickets to disadvantaged children resulting in media-wide attention. - Received several complimentary letters from fans and season ticket holders for my professional responsiveness.
Jun 1992 - May 1995

Vista Reports Manager

Disney Direct Marketing, Inc
Monitored entire floor activities to ensure compliance with company expectations. Conducted employee and supervisor performance appraisals. Solely responsible for the Quality Control operations for both sales and customer support. - Developed and fully implemented a Quality Control program which contributed to a remarkable 48% improvement of the entire floor performance and productivity. - Performed duties as a Lead Trainer training new hires. - Trained, evaluated, and counseled employees to help improve performance and productivity.

Education

Education
1998 - 2000

Associates of Applied Science Degree

Art Institute of Colorado

Cumulative 3.5 G.P.A./4.0

Dean's List for academic excellence

Student Ambassador for the Multimedia program

Wrote/Directed a screenplay

Skills

Skills

Microsoft Office 2007

Outlook, Excel, PowerPoint, Project, Access

Adobe

Photoshop, Illustrator, Premiere

Account Executive

Financial Account Representative

Insurance, stocks, bonds, and annuities

Technical Support

All Windows Operating Systems

Including Windows 7

Team Management