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Erica Hutcheson

Assistant Manager

Objective

Customer service professional with six years experience looking to bring my keen sense of dedication and responsibility to your organization. Seeking to utilize my infectious personality and tenacity to this position.

Skills

Personal Strengths

1. Smoothly and calmly prioritized multiple floor sets with a team of 4 or larger.

2. Completed projects on time or before the deadline, and always followed through on work commitments.

3. I've always preferred to work in groups and find that my collaborative nature is one of my strongest attributes.

4. I'm an empathetic person who is skilled at relating to people and understanding their needs.

5. I believe that my greatest strength is the ability to solve problems quick and efficiently. I can see any given situation from multiple perspectives

Work experience

2107-102018-03

Part-time Assistant Manager

Gap Factory Outlet

131 Premium Outlet Dr. Monroe ,Ohio 45050

- Demonstrated the ability to personally achieve goals and assigned task while leading others to do the same.

- Provided overall leadership for the location for certain shifts.

- Assisted with training new employees.

- Collaborated with managers and employees to execute strategic initiatives and improve processrd.

- Ensured consistent execution by (providing clear direction of Standard Operating Procedures to maximize customer satisfaction and business efficiencies.

2011-022011-06

Receptionist/Bookkeeper

Jericho Mower Services

8151 Regal Road West Chester Ohio 45044

-Posted receipts to appropriate general ledger accounts.

-Monitored payments due from clients and promptly contacted clients with past due payments.

-Researched and resolved accounts payable discrepancies.

-Managed office supplies, vendors, organization and upkeep.

-Answered and managed incoming and outgoing calls while recording accurate messages.

-Organized all new hire, security and temporary paperwork.

2010-082010-12

Loan Processor

General Electric Credit Union

10485 Reading Road Cincinnati Ohio 45241

-Collected member loan payments.

-Handled various accounting transactions.

-Prepared, sorted and distributed reports to appropriate branches.

-Maintained friendly and professional customer interactions.

-Originated, reviewed, processed, closed and administered customer loan proposals.

2008-092010-07

Sales Associate

New York and Company

5425 Deerfield Blvd Mason Ohio 45040

-Answered questions regarding the store and its merchandise.

-Greeted customers and ascertained customers' needs.

-Stocked shelves and supplies and organized displays.

-Counted cash drawers and made bank deposits.

-Handled all customer relations issues in a gracious manner and in accordance with company policies.

2007-102008-03

Waitress/hostess

Flavors Eatery

8374 Princeton-Glendale West Chester Ohio 45069

-Assisted in maintaining preparation and service areas in a sanitary condition

-Cleaned and inspected galley equipment, kitchen appliances, and work areas.

-Promptly and empathetically handled guest concerns and complaints.

-Maintained high standards of customer service during high-volume, fast-paced operations.

-Handled currency and credit transactions quickly and accurately.

2006-102007-09

Front Desk

Lakota Family YMCA.                                  6703 Yankee Road Liberty Twp Ohio 45044

-Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.

-Politely assisted customers in person and via telephone.

-Maintained cleanliness and presentation of stock room and production floor.

-Learned, referenced and applied product knowledge information.

-Set up and explained new membership contracts.

Education

20042008

Diploma

Ohdela Online Electronic Learning Academy