Stephen Lai

Summary

Tech savvy Administrative Professional with over 10 years experience providing administrative support to executives with a focus on technical operations, data analysis, and procedure development. Extensive familiarity in the coordination, planning, and support of daily operational and administrative functions. Demonstrated capacity to provide comprehensive support including scheduling meetings, taking meeting minutes, typing correspondence, and effectively managing all essesntial tasks. First Aid / CPR certified, Oregon notary public.SAMPLE ACCOMPLISHMENTSEstablished www.Goodwillbooks.com as an online division of Goodwill Industries. Sales rose 80% per month on average during the first 12 months of operations.

Provided technical writing for editing/creating various documents for Goodwill to meet CARF certification requirements.

Developed hundreds of safety, manufacturing, and machining procedures that allowed AGPR to meet ISO 9002 certification.

Successfully compiled 100% RoHS documentation for four different engineering projects at Hewlett-Packard.Successfully reorganized and updated several file cabinets for Hewlett-Packard's Procurement Department.

Completed refund reviews and amendments for $1.4 million in refunds for Nike from various import duty overpayments.

Completed invoice reconciliation on a past-due tender amount to a Nike vendor for $1 million.

Suggested and implemented improvements to manufacturing assembly line at Bioject.

Updated and expanded Quest Diagnostics' MSDS notebooks. 

Work History

Work History
Aug 2007 - Nov 2008

Customs Compliance Analyst

Nike (via Kelly Services)
Review data, edit and prepare amendments for duty exemptions, post-entry exception-based audits, debit note tenders, duty rate changes, price discrepancies or audits, online documentation search and retrieval, data entry and customs audits, researching and compiling detail reports
Mar 2006 - Apr 2007

Administrative Support-Procurement

Hewlett-Packard (via Radiant Systems)
Print parts drawings, preparing daily reports, comparing measurement data with design dimensions, data entry, filing, inventory, parts inspection, working with vendors to compile RoHS compliance documentation, computer file archiving
Sep 1999 - Jul 2005

Administrative Assistant/Goodwillbooks.com Associate

Goodwill Industries of the Columbia Willamette
Internet research, pricing and online listing of books for sale, customer service via e-mail, phone or in-person, assist at book fairs, shipping/handling, using MS Office applications to produce reports, letters, spreadsheets, training presentation slides, databases, job descriptions, employee evaluations, and operating procedures in conjunction with directors, department heads and personnel according to CARF, meeting minutes, proofreading, collating, copying, running errands, sorting books for commencement of Goodwillbooks.com venture and new physical bookstore
Mar 1997 - Jun 1999

Technical Writer/Assembly

AGPR Inc.
Technical writing of safety, machine operating and manufacturing procedures in conjunction with senior engineers, department heads and machinists according to ISO 9002; document control; visual inspection; manual forming using molds; maintaining assembly fixture inventory; manual grinding, assembly and joining of components into products

Education

Education

Quickbooks

Mt. Hood Community College

high school diploma

David Douglas High School
Aug 1983 - May 1985

M.S.

University of Arizona
Sep 1978 - Jun 1983

B.A.

University of Oregon

Skills

Skills

Import documentation

MS Project

Quickbooks Pro

Customer Service

Performed via e-mail, over the phone and in person with the general public

Document Control

Performed while at AGPR

SAP

I've used SAP in my last two positions for looking up data.

ACT!

MS Outlook

Adobe InDesign

Adobe Acrobat

Regulatory documentation

Compiled RoHS letters; performed statistical reports for QA/QC; document control

e-Commerce duties

Involved research, pricing, listing and selling of collectible books; shipping/handling/postage; customer service via e-mail, in person, and over the phone; process transactions; inventor control; attended book fairs 

Technical writing

Technical writing of department procedures for ISO 9002 and CARF certifications.

OneNote

Visio

Publisher

Powerpoint

Excel

Word

Certifications

Certifications
Aug 2009 - Present

MOS certified in Word and Excel

Certiport
Jun 2009 - Jun 2013

Oregon Notary Public

State of Oregon
Sep 2009 - Sep 2012

First Aid/CPR

Red Cross/American Heart Assoc.