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I am an Industrial Engineer turned to be an IT specialist focusing on ERP systems, mostly working on SAP implementation projects where I have done business analysis, configuration and implementation, support, documentation development and training. It was at the point where my involvement with the change management teams became closer for the circumstances inside the projects when I realized the importance of having the users prepared and ready to take control over complex ERP systems. At that time, I discovered that my career path was already in front me: Change Management, Business Readiness, Human Performance and Training Delivery. 

Business processes have changed throughout the years in the hunt to have the edge on the customers minds. In recent years and with better information systems, organizations have been evolving constantly making the human force being involved in an ever-changing environment they need to be prepared for. For me, discovering the needs of the people to allow them to grow, to become proeficient on the system they use, to discover their strengths and put them to use, to become a team player within the area they work for, and to achieve all their own objectives and goals along with the company ones is a real challenge I am always ready for. 

I put my heart an soul to develop customized training programs that helps people meeting the organizational goals. A business oriented and well trained people makes things easy for everyone around within the organization. Reducing the learning curve is a challenge I am always ready for. Prepare people to face the organizational changes and help them find their place into their new business world is something I really enjoy doing.  


Learning, Training & Development: Technical Writing; Instructional Design; Development of Training Programs and Curriculums including Train-the-trainer, Adult training, Instructor led training and Web Based Training (WBT).  Business Performance Support. Talent Management. Organizational Change Management: Software Selection/Implementation including Enterprise Resource Planning (ERP) Systems, Document Management Systems (DMS), and Learning Management System (LMS). Business Readiness and Testing: SAP Landscape Training System Preparedness. System Data Readiness. Unit and Integration Testing. Event Organization & Facilitation: Company Events and Meetings. Team Building. Motivational Activities.  Business Processes Analysis (Production Planning, Quality Management): Information Gathering and Control; Business Processes Development; DILO (Day-In-the-Life-Of) Documentation Development. Implementation and Configuration (Production Planning): Complex Configuration, Enhancement Detail,  Conversion Definition, and Report Definition Documentation, Roll-outs Strategies, Global List of Processes Template Development, New Plant Basic Configuration Checklist Development and Deployment. Business Support (Production Planning, Quality Management, Materials Management): Magic and Remedy ticketing system, Business Production Issues Resolution and Documentation. Technical Skills & Applications: SAP, Info Pak, uPerform, Resite, Captivate, Magic, Remedy, Camtasia Studio, MS Visio Professional, MS Office Suite,  Snag-It.  

Work experience

Jul 2008Feb 2009

SAP PTP Team Lead

Cooper Industries

Main activities and responsibilities:

  • PP/QM Functional Configuration and Team lead
    • System Implementation for New Acquisitions
    • Business Analysis and Support
  • Business process re-engineering
  • Business process analysis and Systems testing
  • Change Management focused on Unity Project: 9 divisions, 1 system, 1 solution
    • Liaison between IT Divisions and IT Corporate
    • Global List of Processes and Roles Template design and creation
  • E-learning Strategy Development
    • E-learning strategy deployment throughout divisions
    • Documentation development quality control
    • Glossary terminology unification/standardization across divisions/plants
Jun 2006Jul 2008

SAP PP Team Lead

Weatherford International

SAP PP Team lead

Main activities and responsibilities:

  • PP Functional Configuration and Team lead
    • System Implementation for New Acquisitions
    • Business Analysis and Support
  • Business processes analyst and Systems testing
  • Validation of organizational change impacts, addressing business processes, terminology, policies, procedures, roles and responsibilities
  • Training strategy focusing on education and knowledge transfer to project team members and key users
Jan 2002Feb 2008

Project Manager

Virtual Intelligence Providers

Projects for Virtual Intelligence Providers include:

o Bryce Corporation (USA)o BAKER PETROLITE (USA)o CITY OF HOUSTON (USA)o Orange County Public Schools (USA)o Philip Morris (USA)o British Petroleum BP (COLOMBIA) o Tyco Electronics (USA-MEXICO)o Continental Tires (GERMANY)

Areas of Involvement:

  • In the Change management team in order to:
    • Facilitate the change of business processes and roles
    • Make people accountable with their participation and input to improve the system
    • Design performance support solution that included training sessions, self-paced instructions and on-the-job mentoring aids 
    • Improve communication amongst all the organizational levels and across all the business areas and divisions
    • Develop super, key and end users training material
    • Documentation development, including work step procedures, quick reference cards, student guides and simulations
    • Develop all glossary items, standardize concepts across business units and incorporate the same terminology company wide
  • In the IT/Project implementation team
    • Coordination of Business Processes design and development
    • Data conversion
    • Process field mapping
    • Post Go-Live support

SAP Consultant

RWD Technologies

Main activities and responsibilities:

  • Curriculum Development  and Training Materials using RWD Technologies InfoPak suite.
  • Content training design for various in-house projects as a part of the translation and localization project of all the RWD Technologies Tools such as: InfoPak, Web Architect, etc.
  • Translation of the InfoPak Glossary terms to Spanish
  • Participation as a team lead on E-learning and instructor-led projects, following SAP implementations

SAP Consultant

Now T-Systems



Intensive English Program

University of Central Arkansas

Training and Development Tools



Feb 2000Present


Jan 2001Present

RWD InfoPak

RWD Technologies
Nov 1999Dec 1999

SAP Production Planning