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Work experience

Jun 2009Present


Austin Community College

• Assist students one on one outside the classroom • Substitute teach when needed

Aug 2010Mar 2011

Inside Sales Representative | Proposals Analyst


• Sells Dell’s products and services, including Desktops, Laptops, Printers, Software and service contracts(via telephone, web or e-mail) to the customer responding primarily through an inbound phone queue • Responds to customer inquiries • May direct customers to website or other company resources for information • Coordinates internal Dell resources to effectively respond to customer’s proposal requirements • Ensures accuracy of response to customer proposal specifications • Supports bids and proposal process to assist sales organization with selling process. • Supports efforts internally to address specific specifications of bids and proposals. • Assists the sales organization with the bid, proposal and contract process. Increase sales efficiency and effectiveness.

Apr 2005Feb 2009

Assembly Senior Technician

Dell, Inc.

• Member of PN1 Swat Team • Process Top100 Expedites • Process Ship to Commit misses • Ensure factory ATB and WIP are in profile • Perform post IT update integrated testing • Perform job duties of area expert/ Specialist for all areas of factory


Oct 2011Oct 2014

CompTIA A+