Royal Caribbean International
As a Concierge I was responsible for providing a variety of personalized services and information to entitled guests inquiring at the Concierge Lounge. I have actively listened and extended assistance in order to resolve all guest issues and concerns. As a Concierge I have delivered outstanding hospitality, focused on customer service, strong communication and organizational skills and effective decision-making abilities. Maintained a high level of professional appearance and demeanor at all times is essential.