Fernando ugalde Nadal

  • Bulgaria , Varna
Fernando ugalde Nadal

Suite Concierge

Work History

Work History
Aug 2008 - Jan 2015

Suite Concierge

Royal Caribbean International

As a Concierge I was responsible for providing a variety of personalized services and information to entitled guests inquiring at the Concierge Lounge.  I have actively listened  and extended assistance in order to resolve all guest issues and concerns. As a  Concierge I have delivered outstanding hospitality, focused on customer service, strong communication and organizational skills and effective decision-making abilities. Maintained a high level of professional appearance and demeanor at all times is essential.

Jun 2006 - Aug 2008

Guest Services Officer

Royal Caribbean International

As a Guest Services Officer I was responsible for "Delivering the Wow" while demonstrating exemplary problem resolution skills to our guests at all times.

•Plays a key role in being the first impression for the brand and our guests

•Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail

•Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service

•Provides cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler"s checks or exchanging foreign currencies.

Sep 2002 - May 2006

Tour Operator 

Explora Tours (Pelicanos Tours)

Responsibilities of the job vary according to the time of year , but generally included:

  • visiting new areas for opening New Tours or operations.
  • liaising with coach operators, hoteliers and providers.
  • agreeing service levels.
  • confirming customer names with Cruise Lines.
  • collecting, evaluating and responding (as appropriate) to customer feedback.
  • using market research information to guide decisions
  • producing brochures and internet-based information
  • handling bookings, invoicing and issuing of tickets
  • predicting number of bookings
Mar 1999 - Aug 2001


Hotel Club Cozumel Caribe
  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Directs visitors by maintaining employee and department directories; giving instructions.
  • Maintains security by following procedures; monitoring logbook; issuing visitor badges.
  • Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
  • Contributes to team effort by accomplishing related results as needed.


Sep 1994 - Sep 1997

Bachelor in Business Administration in the Hospitality Industry

Universidad Intercontinental
  • Examining the social and behavioral aspects of tourism and the structure and function of major tourism delivery systems.
  • Introduced to operational and management practices of both startup and established restaurants, this hospitality management course explores service, customer relations, mission, marketing strategy, and menu as well as financial management in the form of pricing, budgets, cost control, payroll, fixed assets, leasing, and cash and revenue control.
  • Group Coordinations and Travel Agency basiscs.




Spanish ( Native)

Native from Mexico City


I have lived in Canada for a couple of Years as a student.

Japanese (Conversational)

I lived in Tokyo and Yokohama for 6 months as Student.


Currently living in Bulgaria